Doesn’t work with Sony headunit Update: After a couple of days I was contacted and the customer service person was helpful and responsive. Unfortunately the device will not work with my Sony XAV-AX1000 head unit. CarPlay shows and works in every other way but there is no audio. Let’s see if I can easily return it for a refund. Original review: When it does not work on your system they do not reply to emails or contact through their website. So much for 100% Satisfaction and 24/7 Support.

When it works it works well When it works it works well, very happy with the performance in that respect. However, it is slow to connect and loses Bluetooth pairing every 5 or 6 trips which requires me to ‘forget’ the device on my iPhone and re-pair. It’s not that big a deal but I actually just find it easier and quicker to plug my phone in each time, so I don’t use it anymore

After using my new pair for… After using my new pair for approximately three months, he completely stopped working. Contacted Pierre support who offered a number of possible solutions along with Bonett Cable. It wasn’t suited to the vehicle even though it worked initially tried in a number of different vehicles and it still didn’t work. Have asked for replacement product and then no contact whatsoever from pair replying to emails Absolutely disgraceful after sales service from such a large company. I certainly wouldn’t recommend them at all.

Not worth it My original post was “flagged” however I can verify my purchase and wanted to post again so others save their money. The idea for the device is great but the functionality isn’t the best. I had it less than a day before static kept making me need to re-plug it in. By the 4th day, I was tired of reconnecting it just for the static to come back pretty quickly so I disconnected it and tried to reattach my wire but it messed up my car and I had to reset my car. Then when I was trying to refund this product, it wasn’t a smooth process and costly to return. Not worth the expensive amount for such static. I just chose to go back to a wired system sadly.

Buggy and poor customer support I was very excited when I first received my Pairr. But unfortunately, the experience has been full of bugs and generally very inconsistent in my Honda Civic 2020. To call out a few issues: sometimes the device does not connect/pair with the car, and other times I'll stop responding/working while I'm driving - especially when I try and use Google Assistant. Also, I have an Android phone, but it shows up as Apple Carplay in the car, which is weird. There were also the volume controls we disabled a couple of times - both the car controls and on my phone. Another thing to call out - they make it seem like returns are pretty easy if you aren't satisfied. But they aren't. You'll have to pay to ship it back - on top of a $25 restocking fee - and an insulting email from their support.