Buggy and poor customer support I was very excited when I first received my Pairr. But unfortunately, the experience has been full of bugs and generally very inconsistent in my Honda Civic 2020. To call out a few issues: sometimes the device does not connect/pair with the car, and other times I'll stop responding/working while I'm driving - especially when I try and use Google Assistant. Also, I have an Android phone, but it shows up as Apple Carplay in the car, which is weird. There were also the volume controls we disabled a couple of times - both the car controls and on my phone. Another thing to call out - they make it seem like returns are pretty easy if you aren't satisfied. But they aren't. You'll have to pay to ship it back - on top of a $25 restocking fee - and an insulting email from their support.

Ordered 2 months ago Ordered 2 months ago, still waiting for the product. I've emailed 'John' who i assume is working somewhere in the Philippines for hundreds of companies and is outsourced. I've asked for a refund but so far they are refusing even though i've not received the order. I will update this review if they refund me and change the start rating but at the moment, based on my experience i'd steer well clear.

After using my new pair for… After using my new pair for approximately three months, he completely stopped working. Contacted Pierre support who offered a number of possible solutions along with Bonett Cable. It wasn’t suited to the vehicle even though it worked initially tried in a number of different vehicles and it still didn’t work. Have asked for replacement product and then no contact whatsoever from pair replying to emails Absolutely disgraceful after sales service from such a large company. I certainly wouldn’t recommend them at all.

Garbage Garbage. Cheap unit. Doesn’t install properly. Instructions are poorly written. Requires a Wi-Fi hotspot, not mentioned anywhere on the site. Feels like a scam. Attempted to initiate a return. $25 restocking fee and I have to pay for shipping to Lithuania. An alternate option is a 30% refund. Doubt I’ll ever see that.

This is a scam — they will never deliver the product! This is a scam. I ordered the Pairr device on 11/25, a USPS tracking number was generated on 11/28. To date, USPS has not changed to a status of “accepted” which means they have yet to receive the package from the shipper. I emailed “John” the CEO and got a response that it’s been shipped and it’s in the USPS shipping network and USPS is just not tracking the package right now but trust me it’s on the way. I know the USPS isn’t amazing but there is no way it’s been in transit and “the tracking label might not be scanned for a while” (directly from CEO email) for 34 days — I don’t think it’s coming… Scam scam scam! Do yourself a favor and just pay a competitor device on Amazon.