was easy to order had to part I needed -

Mintt CANCELLED my order initially.. Mintt CANCELLED my order initially... without any contact. It was several days before I checked back (since I had received NO INFORMATION about my order shipping) and found it to be cancelled. THAT WAS BAD. I contacted them and they did their best to ship ASAP after discovering their error. I DID get my PCM, but have yet to verify that it works. Follow up.... I have now received and installed my 'new' PCM and it DOESN'T work. An email that I sent to support 22 hours ago has elicited NO RESPONSE, despite the promise that the unit would work as expected. I'm hoping that I will GET a response along with an explanation about how to make it WORK. At the moment, my truck is DEAD and won't crank with the new PCM. I'm updating my review because I got a response from my first review within 2 hours of my post. The HELP mail, not so much....

Desperate needs fulfilled in less than ideal times It was rather unfortunate that current events, but i got what I desperately needed. Might good on them to send it in these oddly cruel times. Took slightly longer than originally expected, but state lockdowns, riots, and a pandemic don't really make things easy.

Avoid this company unless they confirm… Avoid this company unless they confirm all there representations in writing. Staff is most courteous; management is not. Before purchasing, I explained my explorer was displaying multiple codes and techs were unsure of exact problem, and soon it would be Thanksgiving. (Ford discontinued PCM so I had to buy refurbished.) Sales rep assured me I had 60 days to return for refund. Refurbished unit would run car, but even more codes appeared. Took to another tech, and called even more. Consensus was to return PCM and start over. Mintt refused to give return label or refund, so I returned at my own expense. Management insists unit had to be received by them within 30 days. Next, without my permission, they sent another unit (or perhaps the same unit???). They have refused to authorize its return too. I will be filing a court complaint for my $700, outlining misleading and deceptive statements. Something else: when I pointed out that Mintt warranty referenced 60 days, they rewrote the warranty.

After taking almost 3-weeks for… After taking almost 3-weeks for delivery to arrive (after initial delivery was to be 3-5 days), I received the PCM and installed in my vehicle. I immediately had 43-Trouble Codes on my OBD11 reader. Before the install I only had 2. I get it that due to the current COVID-19 situations that shipment of packages may take longer than normal, but no need to indicate it will on take a couple of days and then make me wait almost 3-weeks----and then send me the wrong pcm or an incorrectly programmed PCM. If I could give 0 stars, I would.