we buy cars latest bull I am having trouble retrieving a disk for the car I purchased from we buys cars in the south Li and her team are holding it hostage. I have gone to the traffic department and paid what was needed on my end. I then was instructed to pay an additional 500 or so for them to give it to me as the traffic department says I cannot collect but girl in the middle has. Now after following up multiple times and not getting proper responses I am being accosted again for another 600 to get some other company to give me my disk. Then to top it up the permit they issued me to drive without the disk isn't even valid!!!! Since August Ive been struggling if anyone can assist please advise

Auction is a dumping ground for bad vehicles and there is no recourse to consumer protection act Purchased a vehicle on auction. Dekra all clear and roadworthy done - don't put any faith in this. Major problems with the ignition and overheating. A test drive didn't pick the problem up either but when I found an information sheet from webuycars stating the overheating issue in the cubby I realised that they did me in. NB: The consumer protection act will not protect you in an auction - you will need to prove that they did this deliberately and intentionally can't wait for the class action lawsuit.

Cash buy BEWARE of the PAIN! I purchased a Dekra Gold vehicle from you guys at an auction as a cash deal and have had the most painfull experience in my entire life dealing with your team during this process! The vehicle was purchased the 13th of March, a BMW F30 and I flew down on the 16th March to fetch the vehicle. Vehicle had an an issue with the I - Drive and salesman Mathew said they would get it repaired. I flew back to joberg at my own cost. Since that date numerous promises to have the vehicle repaired and i was given a date on the 26th of March so i flew down once again at my cost. Once again vehicle wasnt ready and the sale was handed over to Lindelani. Came to the dealership on Saturday as i was supposed to drive to Joberg on Monday the 01st of April. James the sales manager assured me vehicle would be ready Tuesday 02nd of April and which it was at 13:00pm. I arrived at the dealership at 2pm to fetch the car. Filled out papaerwork and still car couldnt be released at 5pm due to some admin process. I flew back to joberg again at my own cost. James promised to courier the car to me in Joberg but as i write this complaint the sale is NOT yet completed by the we buy cars administration. This was a cash sale so i am absoletly and utterly dissapointed at the process. We buy cars need to relook at their processes and people should be made aware how painstaking it is to buy a car from your company. Dissapointed

Bought a car at we buy cars Bought a car at we buy cars. The car gives problems, the staff is extremely unwilling to help. The F&I treats you as if she is doing you a favor instead of actually just working for her commission. Contacted customer care multiple times for assistance regarding my issues. No one ever responds. A lot of empty promises and lies. Car wasn't even washed on handover date. Head office can't assist. For your own sake keep away. (Siverlakes branch)

Registration papers a struggle. One of the worst companies u can do bussness with. I bought 2 vechiles which I wait more then 25 days for the registration papers. The add say 21 days but if u phone them they come with a story of 21 working days. There is no reason u have to wait so long and both this vechiles is without a valued licence disk.