Registration papers a struggle. One of the worst companies u can do bussness with. I bought 2 vechiles which I wait more then 25 days for the registration papers. The add say 21 days but if u phone them they come with a story of 21 working days. There is no reason u have to wait so long and both this vechiles is without a valued licence disk.

Great service offered by Itumeleng Great service offered by Itumeleng. He actually overdid his task and made sure to even check on us after taking the vehicle. Utmost best experience because of his service.

Very very bad customer service The branch at Richmond WBC are fraudsters and take their customers for a ride.... This is the 2nd time we wanted to buy a car from them. First time they couldn't assist, gave me alot of stories. We went to another car place an within a few days after i sent my documentation I got approved an got my car (BMW) no stories no hassles. Second time around we went to WBC in Richmond again after a year to buy a 2nd car (BMW), we got a car i wanted the sales guy Tristan said I must send my docs an he will sort it, they then asked me for more Info, but failed to tell me 3 days after i viewed the car and send the more info they needed, the car was already sold to a cash buyer, which they did not make me aware of I even made the manager Mike aware of it, but he just said he will look into it and did nothing about it.. I then saw another car which it went so far as being approved twice by the bank I even signed god knows for what thinking the deal done an dusted, cause they told me its going for a service an i can collect it... Only for the FI lady Daniell to tell me she done everything humanly possible to mke it work... It got decline,, for what an how i still don't know... Their customer service are so bad i don't advise anyone to go to the Richmond branch they choose who they want to help...

Complaint een trying for over a month to get a duplicate eNatis, for which we have paid. After several false promises of getting it done, as well as providing a permit for driving a vehicle which has an expired license, we have received nothing. Most of the promises were unfortunately made verbally. Nonetheless, we are still waiting for the duplicate eNatis, and to say their communication is bad would be acknowledging that they actually communicated, which they DO NOT!!! Do not buy a car from these incompetent and utterly useless people!

Bought a car at we buy cars Bought a car at we buy cars. The car gives problems, the staff is extremely unwilling to help. The F&I treats you as if she is doing you a favor instead of actually just working for her commission. Contacted customer care multiple times for assistance regarding my issues. No one ever responds. A lot of empty promises and lies. Car wasn't even washed on handover date. Head office can't assist. For your own sake keep away. (Siverlakes branch)