Very very bad customer service The branch at Richmond WBC are fraudsters and take their customers for a ride.... This is the 2nd time we wanted to buy a car from them. First time they couldn't assist, gave me alot of stories. We went to another car place an within a few days after i sent my documentation I got approved an got my car (BMW) no stories no hassles. Second time around we went to WBC in Richmond again after a year to buy a 2nd car (BMW), we got a car i wanted the sales guy Tristan said I must send my docs an he will sort it, they then asked me for more Info, but failed to tell me 3 days after i viewed the car and send the more info they needed, the car was already sold to a cash buyer, which they did not make me aware of I even made the manager Mike aware of it, but he just said he will look into it and did nothing about it.. I then saw another car which it went so far as being approved twice by the bank I even signed god knows for what thinking the deal done an dusted, cause they told me its going for a service an i can collect it... Only for the FI lady Daniell to tell me she done everything humanly possible to mke it work... It got decline,, for what an how i still don't know... Their customer service are so bad i don't advise anyone to go to the Richmond branch they choose who they want to help...

Tumi The Greatest of all time service providers I was helped by the best guy ever since I visited the Dome,Tumi u r more than a sales person cz u gave me the reason to come again at the Dome for more services, given a chance to promote u my guy will do it like yesterday, keep up the great service n take webuycars to the next level.will definitely recommend Tumi wen ever u visit the Dome. Lebanon #Dimonii

Selling a car online Entered car details for a price on my 2016 Toyota Corolla.Got a call next day.Two days later was given a price and we proceeded with the paperwork.Final contract sent by secure digital process. After paperwork was signed mechanic inspected vehicle and money was transferred to my bank after his inspection.Car carrier picked up vehicle today south of Bundaberg to travel to Brisbane. All the guys were fantastic.Much easier than trying to sell it yourself. N.B. Don't BS your car's condition

Complaint een trying for over a month to get a duplicate eNatis, for which we have paid. After several false promises of getting it done, as well as providing a permit for driving a vehicle which has an expired license, we have received nothing. Most of the promises were unfortunately made verbally. Nonetheless, we are still waiting for the duplicate eNatis, and to say their communication is bad would be acknowledging that they actually communicated, which they DO NOT!!! Do not buy a car from these incompetent and utterly useless people!

Auction is a dumping ground for bad vehicles and there is no recourse to consumer protection act Purchased a vehicle on auction. Dekra all clear and roadworthy done - don't put any faith in this. Major problems with the ignition and overheating. A test drive didn't pick the problem up either but when I found an information sheet from webuycars stating the overheating issue in the cubby I realised that they did me in. NB: The consumer protection act will not protect you in an auction - you will need to prove that they did this deliberately and intentionally can't wait for the class action lawsuit.