Very very bad customer service The branch at Richmond WBC are fraudsters and take their customers for a ride.... This is the 2nd time we wanted to buy a car from them. First time they couldn't assist, gave me alot of stories. We went to another car place an within a few days after i sent my documentation I got approved an got my car (BMW) no stories no hassles. Second time around we went to WBC in Richmond again after a year to buy a 2nd car (BMW), we got a car i wanted the sales guy Tristan said I must send my docs an he will sort it, they then asked me for more Info, but failed to tell me 3 days after i viewed the car and send the more info they needed, the car was already sold to a cash buyer, which they did not make me aware of I even made the manager Mike aware of it, but he just said he will look into it and did nothing about it.. I then saw another car which it went so far as being approved twice by the bank I even signed god knows for what thinking the deal done an dusted, cause they told me its going for a service an i can collect it... Only for the FI lady Daniell to tell me she done everything humanly possible to mke it work... It got decline,, for what an how i still don't know... Their customer service are so bad i don't advise anyone to go to the Richmond branch they choose who they want to help...

People beware- liars and con artists People beware - they are misleading , rhey are liars and thieves especially in the fine prints . When purchasing vehicles especially on finance - be very careful and go through your paperwork in every detail. Also - the dekra reports ? Don't belive a word of it . They will tell you it's passed roadworthy only to find out there's loads of issues which they will take no responsibility for . Service history ? Forget about it ! They will tell you that it's complete and up to date only to find out that it's been serviced 3 years ago last . They then make you pay for this and takes no responsibility or accountability at all .

bad service Walked around the mor cycle dept upstairs for hours at the dome, the big tall salesman kept walking past us and never even asked if we wanted help, the same kind of service i got from a salesman called Matthew a few weeks prior who just ignores me. Goodbye we buy cars i will never use you again

Emmanuel Tembo Emmanuel Tembo Had an exceptional experience with Mr Tambo. He is professional and has exceptional knowledge about the cars on the floor.

Bought a car at we buy cars Bought a car at we buy cars. The car gives problems, the staff is extremely unwilling to help. The F&I treats you as if she is doing you a favor instead of actually just working for her commission. Contacted customer care multiple times for assistance regarding my issues. No one ever responds. A lot of empty promises and lies. Car wasn't even washed on handover date. Head office can't assist. For your own sake keep away. (Siverlakes branch)