Good quality product. The quality of their products are quite good, but getting a return done was somewhat difficult. It has been all straightened out now with help from Steve.

This is an amendment to the below… This is an amendment to the below review as I can no longer update the review. Bobby has reached out to me and this situation has been resolved. My review was simply based on my experience with their customer service. I did not purchase anything from them, and have since sourced the wheels elsewhere, but I do recommend working with Bobby whom has been excellent with communication.

Absolute worst! I ordered a wheel for my Mercedes 2 months ago, received the incorrect wheel. It took a week for anyone to finally respond on a resolution. I finally received a return label, I returned the wheel promptly. Now 3 weeks later, I still don’t have a refund or the correct wheel. Magically, after a stern email, the refund was issued. Summary: don’t do business with this company, terrible customer service.

No response no call back I first tried to contact them by phone, don’t do it you’ll get a recorded message saying that email is the best way to communicate as they check their emails regularly throughout the day. I emailed them and got no response. I called again and got the same message as the first time so I emailed them again I’m yet to get a response. What I didn’t mention is that both times I called I left detailed messages. I didn’t get a call back either.

DO NOT ORDER FROM THEM!!!! DO NOT ORDER FROM THEM!!!!! I placed an order with Finishline on 6/18/20 and after putting my card information in I received a message saying my order could not be processed. So my thoughts were maybe they didn’t have the wheels I wanted so I went with another company who took my order gave me a order number and confirmation telling me my order was being processed. On 6/23/20 at 2:30 am I received a text stating $670+ dollars had been subtracted from my account from Finishline Wheels. At that moment I was confused because from my understanding the order could not be processed. I tried contacting them the next day by phone and got a busy signal. I then contacted who they said would be “Dave” by email and explained to him what happened and I had already ordered the wheels from another company. He replied the next day saying that they didn’t tell me that and my order was being processed. I sent him another email that day letting him know I did not want the wheels because I was to receive my wheels the next day from another company and wanted my money refunded. He emailed me saying no problem. I waited a couple days and still hadn’t been refunded so I tried to contact him again but I didn’t get a response. I waited another week still no response or refund so I tried emailing him again and to this day 7/15/20 still haven’t been responded to or refunded. There is no way to talk to representative live and they won’t respond back to anymore emails. I knew once my account was billed at almost 3am it was some shady business going on. These people or person are crooks!!!! Hopefully you read this before you get your money stolen.