Dumpster fire. Almost $1k unrefunded since 2022 The ordering process is pretty straightforward. Click to buy, and then wait. ...and wait... and wait some more..... While waiting, I was in touch with the one and only person that runs everything: owner/operator Duwayne McClendon. He provides his personal/business phone number, and also direct messaging through social media outlets for customer support. I was reassured many times that my order was just on the cusp of shipping, and things still humming along with this well-oiled machine of an operation. That was 8 months ago. The order I had originally purchased for nearly $1k has not been fulfilled nor refunded (refund requested on multiple occasions) to this day. All the while waiting, I resourced the parts and my own kit of things I had ordered that Overlanding failed to fulfill. Aaand it only took just a little over a months time from starting my own project to a successful install. Do yourself a favor and find a credible source buyer/distributor of any part sold for a Prius before throwing your money at this Prius Overlanding scheme. Since originally purchased, Prius Overlanding has not been willing to even grant a partial refund amount of my original purchase from over 14 months ago! There aren't any good reasons in mind as to why anyone would like to buy any part or service through this operation. The owner/operator clearly can't handle their custumer support, operations, nor merchant fulfillment logistics. My one-star posted today will only turn in to a two-star review once I've been refunded, in full, for my original purchase amount placed October 2022. P.S. **It is not available on Trust Pilot to select an "ordered date" beyond 12 calendar months. My order with Prius Overlanding was placed October 14th, 2022.** What does that say about how this company does business as far as timeliness of fulfillment, (n)or refunding customers? P.S.S. (March 15th, 2024) owner, Duwayne McClendon, has communicated by email and through public (not private DM) social media platforms that he does not belive I should be refunded for my order at all. What a bizarre buying experience... avoid the headaches with this "business" at all costs. P.S.S.S. *Reaction to Prius Overlanding McClendon's response* >"We value open dialogue and encourage constructive conversations. If you have specific concerns or questions, we are more than willing to address them privately and ensure a fair and accurate representation of the situation." >>McClendon has blocked my personal phone number to where I cannot call nor text, blocked my Facebook and messenger acct, has not responded to emails sent to care at priusoverlanding.com, ignores direct messages and hides/deletes comments made to IG black.jmyntrn_ trying to get ahold of the business. Where else should "we" look to communicate effectively?

“Cool Prius” -2 people a week I never thought I can make my Prius cool, but after finding this site in forums, I got a lift kit and thick springs to put on my Prius and it’s not got lifted so I don’t hit curbs or driveways anymore. And I got a hitch from him to hold my basket, spare tire and/or mountain bikes

I got rear HD springs from this site… I got rear HD springs from this site and a beefy trailer hitch. Got both delivered within days and couldn’t be happier. Looking forward for the better designed slim roof rack to be made and front HD springs to complete the assemble.

I wish I could give 0 stars I wish I could give 0 stars. Long story short. This company truly is a scam. (He gets really mad when you use that word :) but it’s true. Otherwise there wouldn’t be so many negative reviews. He owes me and countless other people money. Empty promises at every turn. We have been promised money since January

Enough is enough My order was placed on January 6th, 2023. It has now been 229 days, or just over 7 MONTHS. I stopped even trying to get updates, every time I called or contacted Duwayne (The owner and only employee of this "company") he would have a new excuse, and a new promise. I have been told no less than 3 times that my order would be "shipping this week". The products aren't even worth it, I ordered both items from eBay, imported from China, the same exact place he sources his parts from. Guess what? I had my parts in 12 days. They processed, packaged and shipped my parts from ACROSS THE GLOBE in less time than it takes for Duwayne to respond to an email. Do not give him your money, do not listen to the lies. Duwayne is a scammer. Oh, and since he will absolutely respond to this review saying that he "Can't prove I'm a real customer"... Order Number is 49779. Wishing Duwayne and the company nothing but the worst.