I never received my item. Deceptive Business. I never received my item and was ignored when inquiring about it. Edit: Despite not mentioning scams in my review, TheBlackJimmyNeutron, the owner, spontaneously made such accusations. Curious. He acknowledges "longer than expected wait times," but I placed my order last year. When emailed he said it would be a few days, then weeks. then months, then radiosilence. He is running a clear scam operation called ghost stocking. He is intentionally selling items he doesn't have in stock, and manipulating customers to exceed chargeback limits of their credit card companies by telling them to wait indefinitely. He also quietly mentions a restocking fee on his website so he makes money even if customers return items (EVEN ITEMS THAT HAVENT SHIPPED) within the chargeback period. This practice is illegal under the CA Department of Consumer Affairs which the owner operates under and I urge everyone who has been wronged in this way to file a complaint.

I never received it I never received it! Luckily I canceled and had my bank get the money back for me! I finally got my money back after about 5 or 6 months after my order. They kept giving me the run around! I talked to one guy that said it would be a 30% restocking fee on an order i never received. They said they were going to move to a new system that didn't charge the customer until their order was shipped! My experience was so bad that I would not recommend this company to anybody.

I got rear HD springs from this site… I got rear HD springs from this site and a beefy trailer hitch. Got both delivered within days and couldn’t be happier. Looking forward for the better designed slim roof rack to be made and front HD springs to complete the assemble.

Dumpster fire. Almost $1k unrefunded since 2022 The ordering process is pretty straightforward. Click to buy, and then wait. ...and wait... and wait some more..... While waiting, I was in touch with the one and only person that runs everything: owner/operator Duwayne McClendon. He provides his personal/business phone number, and also direct messaging through social media outlets for customer support. I was reassured many times that my order was just on the cusp of shipping, and things still humming along with this well-oiled machine of an operation. That was 8 months ago. The order I had originally purchased for nearly $1k has not been fulfilled nor refunded (refund requested on multiple occasions) to this day. All the while waiting, I resourced the parts and my own kit of things I had ordered that Overlanding failed to fulfill. Aaand it only took just a little over a months time from starting my own project to a successful install. Do yourself a favor and find a credible source buyer/distributor of any part sold for a Prius before throwing your money at this Prius Overlanding scheme. Since originally purchased, Prius Overlanding has not been willing to even grant a partial refund amount of my original purchase from over 14 months ago! There aren't any good reasons in mind as to why anyone would like to buy any part or service through this operation. The owner/operator clearly can't handle their custumer support, operations, nor merchant fulfillment logistics. My one-star posted today will only turn in to a two-star review once I've been refunded, in full, for my original purchase amount placed October 2022. P.S. **It is not available on Trust Pilot to select an "ordered date" beyond 12 calendar months. My order with Prius Overlanding was placed October 14th, 2022.** What does that say about how this company does business as far as timeliness of fulfillment, (n)or refunding customers? P.S.S. (March 15th, 2024) owner, Duwayne McClendon, has communicated by email and through public (not private DM) social media platforms that he does not belive I should be refunded for my order at all. What a bizarre buying experience... avoid the headaches with this "business" at all costs. P.S.S.S. *Reaction to Prius Overlanding McClendon's response* >"We value open dialogue and encourage constructive conversations. If you have specific concerns or questions, we are more than willing to address them privately and ensure a fair and accurate representation of the situation." >>McClendon has blocked my personal phone number to where I cannot call nor text, blocked my Facebook and messenger acct, has not responded to emails sent to care at priusoverlanding.com, ignores direct messages and hides/deletes comments made to IG black.jmyntrn_ trying to get ahold of the business. Where else should "we" look to communicate effectively?

Still no parts Still no parts, no tracking number, no one answers calls or emails. Just responds to trust pilot with an autogenerated "We are no scam, like all companies we exper..." message. This company is most definitely a scam. Don't trust them