Customer service department is ridiculous Customer service department is absolutely rude. I can't believe you can a run a business like this. If you hate your job this bad then quit. Don't make everyone's life miserable in the process when they call into ask a question.

Bought S&S valve spring kit for my 74… Bought S&S valve spring kit for my 74 sportster, alternate part number was listed. Received kpmi kit. Website didn't mention alternate number was not S&S. Nobody could answer question if kibble white makes for S&S. All the springs in the kit were under Harley specification of 1&1/2 outer spring and 1&23/64 for inner spring. So, they repackaged some bad springs and sold them. I am waiting to hear from technical support to clarify this issue. Also contacted kpmi to alert them and see if they can help to clarify this situation.

My front wheel arrived damaged … My front wheel arrived from China before my back one arrives. It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it. I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.

I wish this company would hire a real tech. I wish this company would hire a real technical whiz instead of the dummies that cannot answer even the simplest of questions. They say a Memphis Shades MEM 3620 WILL not fit a HD Freewheeler. Actually it is the trigger mounting hardware that makes it bike specific. Memphis Shades answered my questions. I never could get a good answer from Dennis Kirk. I almost bought a lowly reviewed HD stock windshield because they at least guarantee it will fit.

Poor customer service I purchased a $50.00 Dollar gift certificate for my Grandson. He lost / misplaced / destroyed it! I contacted "denniskirk" customer service, and they were happy to replace it, BUT it never came. They told me on three occasions that it was E-mailed to me. hey had the correct address, and I interrogated my computer history, but Nothing! Our club will not buy from them again. I could understand if they just refused to replace the certificate, but can not accept deceit.