Me and my fiancee financed a car from… Me and my fiancee financed a car from auto action. We had our Nissan armada for only a week and now it's in the shop. We're paying a $300 deductible after only having it for 1 week. Not only that our vehicle was accidentally sent to an auction. When I called about picking up my vehicle they said they couldn't find it. I had to wait 2 weeks to get it back. When I got it back it was missing license plate that I already purchased. I was also missing items from my vehicle. When I asked about my missing items they told me it's not the dealership problem it's the tow truck driver. I feel like they treat their customers like 2nd class citizens. They're degrading when I asked to speak with a supervisor they claimed they don't answer to nobody. I had more than a quarter tank got it back below the E. My name is Jessica Cabrera

NIGHTMARE that never ends!!! The salesman was a nightmare! I have bad credit so I put up with more bs and paid too much. Then at the last minute he doubled my down and raised my payments over $100 a month. I refused to sign the contract. They pushed hard. I said I wanted my trades title back since there was no deal. He refused. He finally handed me the cash difference on the down payment. So I signed. If there is any issue the staff is NASTY to you. No matter how you approach them. They talk in circles and demean you. I return the tone and thet can't handle it. It's been a nightmare since the first day! It hasn't stopped being a nightmare. No one will get an actual supervisor to speak with me. Now Karen lied to me. Straight out. She said she spoke to my boss and He confirmed I do not work at my job. That NEVER happened. She yelled at me, said she would just repo my car and hung up. I called my boss who is LIVID! He NEVER said that. He called and got the run around. If he doesn't receive a call back he is informing his lawyer. Such bold, slanderous behavior. I hope I can update that an actual higher up calls and corrects this issue. I'm not counting on it though. Horrible customer service and horrible people so far. **** IT ONLY GETS WORSE!!! I paid it off and they STILL are the worst company to deal with. They REFUSE to s3nd my title and told me to go buy one. I already did when I bought the car!!! They all lie, cheat and have no basic decency. Apparently Alex is the owner, as he stated he has no boss. Which is completely untrue! YOU CANNOT RUN FAST ENOUGH AWAY FROM THIS COMPANY!!! Go to LITERALLY any other dealership and you'll be off to a much better future.

good service, good car, would defitinely recommend I have bought 2 cars from auto action now and haven't had any problems with my credit and getting the car I wanted. If I have a service issue I know im covered with their 12 month 15,000 mile warranty which is really nice. They also have a large selection of cars to choose from, I would definitively recommend all my family and friends there.

nothing but disappointment My experience with your dealership has been horrible. There were a few decent employees, but mostly, no one is willing to deal with us. Both cars had safety issues and no one is willing to correct them. Now we are stuck with a vehicle that is practically inoperable and we are being told they won't fix it. It hasn't even been 48 hours. Your salesmen have lied to us regarding the vehicles, they have lied about how they are going to fix the problems, and they bounce us around on the phone so much to confuse us. Then when we go in there to talk about the safety issues, your salesman looks at us and says they're really getting sick of this. Well, WE are sick of this. We have small children and wanted a safe reliable vehicle. And for $10,000, on a vehicle that is only worth $6000, I should have a safe, reliable vehicle. I will let everyone I know not to do business with your company. This is the worst experience I've ever had when getting a used car. The Van Buren location is just as bad as the one on Glendale.I have pictures of everything wrong on BOTH cars.

Great customer service My experience was great i had Larry helping me through the whole deal I really appreciate the way that they treat you like a human being and not a commission check. The staff was extremely helpful and honest which goes along way with me. Thanks