Terrible customer service! I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of Club Carwash Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days. That has not happened. I have called multiple times and have gotten nowhere. Very disappointed. They have lost a good customer. I will not be going back.

They don’t have a Zero Star option…If… They don’t have a Zero Star option…If you belong to Club Carwash take a close look at your car. I have a 2024 Outlander I recently joined Club Carwash right after I washed my car I have tiny scratches all over. I filed a claim with them immediately 5 minutes after washing. But they will not fix it. Beware of club Carwash they are a pretty terrible company. I’ve noticed in the reviews a pattern of them not taking responsibility. Do your research people. Customers complain and they say “thank you for your business.” I also left comments on their facebook page that they removed and blocked me from seeing. I had to check from another fb acct to see just how unethical these people really are. My advice file a BBB complaint. They can’t take those down

Too high of cost with low effective wash First I went in for a basic wash which has been 7$, that day it went up to 10$ and then the back of my car was not clean, it was still dirty. I was told from cooperate to return and speak to the manager. Not impressed. Too bad as this car wash is close to my home. It will be worth the extra drive to go to a hopefully better car wash.

I love using the fast pass lane at Club… I love using the fast pass lane at Club Carwash. It always leaves my car dry and clean looking.

Car damaged, Claim denied, Car over 7 years old? My 2016 SUV in excellent condition went through the car wash, and afterwards one of my rear reflectors was missing. I filed a claim with a very nice and friendly attendant (that's why I gave 2 stars). A few days later, I received an email disallowing my claim because the company will not accept responsibility for any damages if the car is more than 7 years old. I never saw a sign and nobody made me aware of this policy. They stated that because of the nature of plastic and how it ages, they cannot determine that it was the car wash that caused the loss. Let's just say I will never use a Club Car Wash again!