They don’t have a Zero Star option…If… They don’t have a Zero Star option…If you belong to Club Carwash take a close look at your car. I have a 2024 Outlander I recently joined Club Carwash right after I washed my car I have tiny scratches all over. I filed a claim with them immediately 5 minutes after washing. But they will not fix it. Beware of club Carwash they are a pretty terrible company. I’ve noticed in the reviews a pattern of them not taking responsibility. Do your research people. Customers complain and they say “thank you for your business.” I also left comments on their facebook page that they removed and blocked me from seeing. I had to check from another fb acct to see just how unethical these people really are. My advice file a BBB complaint. They can’t take those down

I have been member for awhile and has… I have been member for awhile and has done a good job used wash in several states and never any problem till my wife washed her car and the following moring saw scratches all over hood and top and put in claim and they said not their fault no way machine could do that so they arent hopefully so if you vexh is damaged it will be your problem staff is great at each location but as far as claim appaently its my fault and i scratched vech only reason get a star is they make you put one star i recommend either washing yourself or find better wash service

DO NOT USE CLUB CAR WASH ! When they damage your vehicle they WILL REFUSE RESPONSIBILITY Club Car wash damaged my vehicle and refused responsibility. They damage LOTS of vehicles and refuse responsibility. If you value your vehicle DO NOT USE CLUB CAR WASH

Good I think they have a good car wash, little expensive but I like the free towels and vacuums!

Car damaged, Claim denied, Car over 7 years old? My 2016 SUV in excellent condition went through the car wash, and afterwards one of my rear reflectors was missing. I filed a claim with a very nice and friendly attendant (that's why I gave 2 stars). A few days later, I received an email disallowing my claim because the company will not accept responsibility for any damages if the car is more than 7 years old. I never saw a sign and nobody made me aware of this policy. They stated that because of the nature of plastic and how it ages, they cannot determine that it was the car wash that caused the loss. Let's just say I will never use a Club Car Wash again!