Terrible customer service! I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of Club Carwash Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days. That has not happened. I have called multiple times and have gotten nowhere. Very disappointed. They have lost a good customer. I will not be going back.

Their claims it the worst Their claims it the worst. My Truck got damaged and due to it being over 7 years old (which is in perfect condition with no damages) they will not be pay for the damage done by the attendant and the manager who pulled a piece of the molding off as well. Will never use them again and will tell everyone I know not to use them as well. I wanted to give no Stars but had to chose one. They don't deserve any stars at all.

Fine Scratches all over the hood, window pillar and sides I went through hoping to just get all the salt off the car from the previous snowstorm. After my First time through the car wash... I stopped to pick up a couple things at the store and immediately saw the fine scratches on the edge of my hood and the window pillar, as well as near the wheels. And to top it all off there was still bug guts on the front of my car. I drove back into town to put in a claim. They denied it today. As others have said, I wish I had read reviews before going thru the Club Car Wash...damage to my vehicle and less than clean car.

worst car wash in Bastrop worst car wash in Bastrop, TX. Got into a fender bender at Club Car Wash. Due to Attendees fault and lack of training and judgement. Submitted a claim and they refused to accept and pay damages to my vehicle. Stay Away!

I have been member for awhile and has… I have been member for awhile and has done a good job used wash in several states and never any problem till my wife washed her car and the following moring saw scratches all over hood and top and put in claim and they said not their fault no way machine could do that so they arent hopefully so if you vexh is damaged it will be your problem staff is great at each location but as far as claim appaently its my fault and i scratched vech only reason get a star is they make you put one star i recommend either washing yourself or find better wash service