I recently had a highly unpleasant… I recently had a highly unpleasant experience with Car Wash Club, that has left me deeply dissatisfied and frustrated. I initially joined the club with the expectation of receiving quality car wash services at a reasonable price. However, my experience turned out to be quite the opposite. First and foremost, I was shocked to discover that Car Wash Club implemented an unexpected price increase without providing adequate notice. This sudden change left me feeling deceived and taken advantage of as a loyal customer. It is unacceptable for a company to raise prices abruptly without properly informing their customers in advance, especially considering the financial commitment involved in membership. To add insult to injury, I was further disappointed by the lack of customer service and professionalism demonstrated by Car Wash Club's staff. Upon expressing my concerns regarding the price increase, I encountered a rude and dismissive attitude from the customer service representatives. Instead of addressing my concerns with empathy and understanding, they exhibited a complete lack of respect by laughing at my dissatisfaction. This disrespectful behavior only served to exacerbate my frustration and solidify my decision to discontinue my membership with Car Wash Club. Furthermore, it is disheartening to see that Car Wash Club offers a generous 50% discount to new customers, while disregarding the loyalty and patronage of existing members. This approach contradicts the principles of fair business practices and demonstrates a lack of appreciation for long-term customers. In conclusion, my experience with Car Wash Club was marred by unprofessional conduct, an unexpected price increase, and a complete lack of customer service. I cannot recommend this car wash club to anyone based on my negative encounter. I hope Car Wash Club takes this feedback seriously and takes immediate steps to rectify their shortcomings in order to provide a more satisfactory experience for their customers in the future.

Good I think they have a good car wash, little expensive but I like the free towels and vacuums!

Basic "Rookie" carwash increased from… Basic "Rookie" carwash increased from $7 to $10 just like that; an increase of 43% and the quality of the wash is worse. Capitalism is based on what the market will bear; but what Clubcarwash is charging is egregious and indecent. There is no valid reason for this kind of escalation other than pure greed; the inflation factor is your corporate selfishness.

The horrible wash… The ONLY reason they get two stars is because of the staff that actually work at the car washes are nice and professional. Their Corporate people... That's another story. I called back in August 2023 because I had unused monthly memberships and they mailed me a gift card. I never received the gift card. I called them and they said they would make a note and reach out to me about cancelling the gift card and reissuing me another one. I don't receive any voicemail and I call back around Sept 5th and they tell me that they see a note that the gift card re-issued and mailed to me on Sept 4th. I'm like... cool. I should get it within a couple weeks. I call on Oct 24th inquiring because I still have received no gift card. They tell me they'll make a note and have someone call me. Today I get a call from Naseem from Club Carwash. She tells me that on Sept 4th, she tried to call me twice, however, the line disconnected. She then proceeds to tell me that her employee made a mistake by telling me on Sept 5th that a new gift card was mailed and that it had not yet been re-issued because she (Naseem) wanted to make sure with me that I never got a gift card (Even though I already called stating I never got it and she had information on her end showing the gift card had not yet been activated). She then tells me that she left no voicemail because the two calls disconnected and anymore calls to me would be considered excessive on her end so she made no more attempts to contact me. So basically thank goodness I reached out now when I did or I would have never heard from them again. What's worse is that Naseem then tells me she will not be issuing me another gift card because now the gift card has been used. She said the gift card was used on Sept 15th. If they would have just listened to me originally... the gift card could have been canceled and re-issued but since they decided not to cancel it, and because they made no additional calls (because its "excessive") to reach out to me and because the employee incorrectly told me the new gift card had been shipped, she makes the decision to tell me that she will not re-issue a new gift card to me. Then has the audacity to tell me that the gift card was used the same day that I brought my Lincoln in for wash (My Lincoln was already on a membership). It was like she was accusing me of the possibility that I brought my car in and then brought another car in to be washed. The fact that this was even said to me when I was trying to get the gift card canceled well before the gift was ever used is baffling. I was going to sign my other vehicle up and have two cars on their membership. Because of this, I canceled my Lincoln membership with her on the phone and she didn't even hesitate. She didn't care that she lost a customer that would have had two vehicles on the account. I'm not sure if this is a bad company or just a bad employee but it seems like there is no resolution here and because of that it seems another company will receive my business.

After having my car washed After having my car washed, I drove home thinking it was a good experience. Two weeks later I noticed black, tar-like substance on my wheels and lower panel from the front to the back tire. I immediately washed my car but ruined 2 sponges and a bucket trying to get the substance off my car and wheels. I called Club Carwash and talked to a customer service representative who told me that I had to file a claim at the site within 24-48 hours. Apparently, they do not have confidence in their system since you tell people they have to file a claim in 1-2 days. Since it was about 2 weeks, it would not apply to me. I told the representative that I wanted to be reimbursed for my sponges and bucket since it was your fault. She said that I would have had to file a claim in 24-48 hours, thanks for calling and have a good day and then hung up. I have friends that told me that they had the same experience at the Green Mount Commons carwash in Belleville. I washed my car again today and found the tire substance still on my wheels. This is the worst car wash I have ever had and have been telling my friends about the poor quality and customer service that they have. If you continue to have your car washed at this location, you deserve what they are doing to your car.