Scam Scam, sham, worst service, criminals! Tried to charge me $1600 shipping for $400 parts. Carlos sales jerk confirmed parts were in stock. Re ordered, received confirmation of order was told 10 days to receive, never received.

My first order from them… My first order from them and it takes a week just to ship out my order. I ordered from multiple places to get everything else I needed as well and I've received them all almost a week ago and nothing yet from moparonlineparts.com. I'll probably not order from them again. (I mean it's not like I NEED my parts to get my car fixed.) I'll buy USED parts off eBay or elsewhere. If you're rich and don't need your parts right away, buy from here!! They ARE OEM and quality parts!!! I'm a bit disappointed at their ship-out time and their prices.

Rude, unprofessional, poor communication, false advertising order #40753 I ordered a part that i needed overnight. they have a detailed message stating it is not overnight. i paid the fee of $35 with the assumption even though it said it would be here Saturday may 6th. Today is saturday may 6th and my parts shipping states it will be here monday may 8th. Amongst me speaking to the phone rep she said she would get the manager because i had the question as to why is it called overnight shipping she said the manager could answer. i spoke with a manager who used her title as a form of tone to be rude and unassertive. she mentioned no customer has ever asked her” why call it overnight if that is what it does not mean.” i am understanding to orders being placed in front of mine, but at the same time being asked if i would like my order to arrive 2-4 days if the form of shipping was changed is not helping the customer when they need the part necessary to run their vehicle.

Wrong address I ordered a thermostat for our Jeep and either I accidentally fat figured the zip code or when they had another store ship the part gave them the wrong zip code. But either way it got delivered to an address that does not even exist. Most of the time when you order something from a reputable place it verifies the address you put in is a real address. I guess theirs does not. I tried contacting the company delivering it, UPS & then USPS, once I noticed it had the wrong city & they said the address had to be changed by the company. Not sure how they delivered it to an address that isn’t there. Needless to say once I could get ahold of MoparOnlineParts it was already delivered and they said there’s nothing they could do about it. DO NOT ORDER FROM THIS COMPANY!!

Avoid this company! Terrible experience with this business. I ordered four parts over 2 months ago. As of today I have only received one item. Communication is terrible. You can't reach them by phone and they take about one week to answer emails. Stay away from this business. I'm still trying to resolve getting a refund or my parts.