I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

Returns are impossible. They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

On Trac doesn't deliver I like CJ's overall with a good parts selection and very supportive customer service but they went with some company called "On Trac" for delivery and they really stink. I ordered a part and it sat in their barn for six days before moving. CJ's and their customers were far better served by UPS, Fedex and USPS. I now get faster delivery elsewhere but would like to go back to CJ's.

Amazing experience I’ve been purchasing parts from CJ Pony for the past 8 years and all for my Foxbody Stang, I live in London UK and always had my parts delivered on time and was never disappointed, at some point I ordered new BBK springs from them and they arrived to my door in 3 days was a bit surprised considering it had to go through customs but hey I can’t complain. Thank you CJ Pony Parts team

Paid for 11 days ago paid shipping with… Paid for 11 days ago paid shipping with order 11 days later Nada. Run as fast as you can CJ Pony has some big issues in 2021 difference from previous orders. Customer service lack of response is a huge problem I suggest they learn from companies like Jegs and Speedway. I am filing a claim on my cc today.