I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

Returns are impossible. They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

Poor parts and worse service I ordered a set of replacement door locks for a fox body mustang from CJ Pony parts. The only good thing I can say is they arrived on time. They were advertised as direct fit replacements, they weren't. They also, don't work well and require a lot of wiggling just to get the key in. I contacted the company and received no response, even sent them a video of the issue, no response.

beware of scammers I asked for a return for 3 items, they sent the courier to collect the packages. They only refunded me for two orders, the third one they say didn't arrive. They asked me for the tracking which they obviously had since they collected the products. after a thousand emails I asked for the tracking but they never sent it to me. they no longer respond to emails. The worst service you can find, terrible customer service, they don't reread conversations. they are good at selling and scamming be careful

Cj pony parts has gotten to be awful… Cj pony parts has gotten to be awful when it comes to custome service. I have read countless posts on Facebook saying to stay away from them and I ignored the advice. I too have now fallen victim to the backordered part routine. My large order was placed on hold over a cheap valance. Horrible customer service. If you do use them, place many small orders to avoid a backordered part from delaying your project.