Returns are impossible. They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

Avoid like the plague! Total garbage customer service ordered 2 items which obviously were not in stock then they put the wrong postcode on one of the parcels which delayed it even more and took about 3 weeks before they even shipped the items! one of the parcels was so poorly packaged the item looked like it had been beaten with a baseball bat. could even get through to the customer service line the second parcel still hasn't turned up 6 weeks later!!

beware of scammers I asked for a return for 3 items, they sent the courier to collect the packages. They only refunded me for two orders, the third one they say didn't arrive. They asked me for the tracking which they obviously had since they collected the products. after a thousand emails I asked for the tracking but they never sent it to me. they no longer respond to emails. The worst service you can find, terrible customer service, they don't reread conversations. they are good at selling and scamming be careful

On Trac doesn't deliver I like CJ's overall with a good parts selection and very supportive customer service but they went with some company called "On Trac" for delivery and they really stink. I ordered a part and it sat in their barn for six days before moving. CJ's and their customers were far better served by UPS, Fedex and USPS. I now get faster delivery elsewhere but would like to go back to CJ's.