Ordered parts from CJ Pony Ordered parts from CJ Pony, a brake booster to be specific. As opposed to it arriving assembled as shown on their website, it showed up in about a dozen pieces. No instructions to assemble it at all, zero. I contacted them and they said they are just a distributor and if the manufacturer doesn't include them then they can't help me due to liabilities. I had another $3K in my cart that I was going to order from them but no way in hell will I ever order from them again.

Cj pony parts has gotten to be awful… Cj pony parts has gotten to be awful when it comes to custome service. I have read countless posts on Facebook saying to stay away from them and I ignored the advice. I too have now fallen victim to the backordered part routine. My large order was placed on hold over a cheap valance. Horrible customer service. If you do use them, place many small orders to avoid a backordered part from delaying your project.

Haven't received my order in 8 months Still haven't received my order in 8 months... No reply to my emails. Terrible....

I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

Refusing the acknowledge a return My son ordered a radiator that fitment showed was a fit, turned out to not (even close) be a match. No problem, but CJPonyparts has gone all but radio silent on getting the return, obviously trying to run out the clock on the return. don't buy from them. They're not honest. Edit: they finally made good on the refund...still cost $80 to ship the part back, which they didn't cover... Original review still stands.