Kyle Phelps
GBAgainst warnings on several mustang… Against warnings on several mustang forums, I've used CJ Pony parts for the past few purchases. Everything has gone smoothly until a recent purchase. I purchased a ACP radiator that included the radiator, hoses and clamps for one price... A few minutes after I purchased they charged me again for the hose clamps even though they were part of the original package. I tried to contact support but they were rude and said they couldn't void the second charge. I won't be buying anything from them anymore. Better to stick to summit racing or NPD they have better customer service.
Basim Shuber
GBAmazing experience I’ve been purchasing parts from CJ Pony for the past 8 years and all for my Foxbody Stang, I live in London UK and always had my parts delivered on time and was never disappointed, at some point I ordered new BBK springs from them and they arrived to my door in 3 days was a bit surprised considering it had to go through customs but hey I can’t complain. Thank you CJ Pony Parts team
Rg
SEHaven't received my order in 8 months Still haven't received my order in 8 months... No reply to my emails. Terrible....
Bob Thomas
GBI ordered a driveshaft on 3/20/24 I ordered a driveshaft on 3/20/24. The wrong part was sent. Have been trying for over 2 weeks to get the issue resolved. Got 1 response from customer service on 4/1/24 to send pictures. Sent several emails since then and not even the respect of a response as of today 4/12/24. Have a $700 unusable part. Guess for them $700 is not a big deal when they make hundreds of thousands, but for me it is a hell of an expenditure. The customer service from this place is terrible. I have lost all patience with this matter. Having to borrow a car to get to work because my car is out of service with a failed factory driveshaft. Once this is resolved I will not do business with them anymore. Should have listened to the reviews. Lesson learned.
Flaharleyguy
GBPaid for 11 days ago paid shipping with… Paid for 11 days ago paid shipping with order 11 days later Nada. Run as fast as you can CJ Pony has some big issues in 2021 difference from previous orders. Customer service lack of response is a huge problem I suggest they learn from companies like Jegs and Speedway. I am filing a claim on my cc today.