beware of scammers I asked for a return for 3 items, they sent the courier to collect the packages. They only refunded me for two orders, the third one they say didn't arrive. They asked me for the tracking which they obviously had since they collected the products. after a thousand emails I asked for the tracking but they never sent it to me. they no longer respond to emails. The worst service you can find, terrible customer service, they don't reread conversations. they are good at selling and scamming be careful

I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

No Customer Service My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake. The box arrived with a different stock number, no retaining ring and the part stamped Made in Taiwan. He sent an email and tried calling with no response. I emailed pictures of the box and wrong product and also tried calling. Neither of us has had a response. Worst customer service. Will not be using their company again. They cannot blame COVID for lack of responding. Emails can be addressed from working at home.

Returns are impossible. They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

We have been dealing with CJ Pony for… We have been dealing with CJ Pony for about 4 months ..The staff has worked with us during our recent illness with COVID we have been down for 2 months and Rebecca Taylor has worked with us on returning parts and getting our refund back to us. Can not thank her enough for her hard work on this and keeping in touch with us when we where not able to keep up Thanks so much for your help Roger Taylor