I ordered $1100.00 worth of parts I ordered $1100.00 worth of parts, consisting of 2 "kits" that were supposed to contain all necessary hardware. 3 boxes arrived, all badly damaged. 2 were broken open and only had 1 part each... the packaging was massively insufficient for the weight of the parts and both parts within were damaged. No "kits" all mounting parts missing. I contacted their "customer service"... no phone agents available. No "chat box" reps available. I'm reduced to sending emails to try to get satisfaction. This company is far more interested in marketing than in satisfying customers with legitimate problems... Never again.... never again

No Customer Service My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake. The box arrived with a different stock number, no retaining ring and the part stamped Made in Taiwan. He sent an email and tried calling with no response. I emailed pictures of the box and wrong product and also tried calling. Neither of us has had a response. Worst customer service. Will not be using their company again. They cannot blame COVID for lack of responding. Emails can be addressed from working at home.

Ordered parts from CJ Pony Ordered parts from CJ Pony, a brake booster to be specific. As opposed to it arriving assembled as shown on their website, it showed up in about a dozen pieces. No instructions to assemble it at all, zero. I contacted them and they said they are just a distributor and if the manufacturer doesn't include them then they can't help me due to liabilities. I had another $3K in my cart that I was going to order from them but no way in hell will I ever order from them again.

Multiple problems with CJPONY This is not my first problem with CJPONY. I ordered a console addition for a 65 mustang with a factory metal console. I was sent the wrong part. I notified the company to which they expected me to ship this back to Nevada (although shipped from PA) which costs half as much as the part. I received multiple vague and circuitous emails which failed to contain any resolution information. This is my last purchase with this company. The prices may seem better on the surface but in the end it is more costly.

Amazing experience I’ve been purchasing parts from CJ Pony for the past 8 years and all for my Foxbody Stang, I live in London UK and always had my parts delivered on time and was never disappointed, at some point I ordered new BBK springs from them and they arrived to my door in 3 days was a bit surprised considering it had to go through customs but hey I can’t complain. Thank you CJ Pony Parts team