On Trac doesn't deliver I like CJ's overall with a good parts selection and very supportive customer service but they went with some company called "On Trac" for delivery and they really stink. I ordered a part and it sat in their barn for six days before moving. CJ's and their customers were far better served by UPS, Fedex and USPS. I now get faster delivery elsewhere but would like to go back to CJ's.

Against warnings on several mustang… Against warnings on several mustang forums, I've used CJ Pony parts for the past few purchases. Everything has gone smoothly until a recent purchase. I purchased a ACP radiator that included the radiator, hoses and clamps for one price... A few minutes after I purchased they charged me again for the hose clamps even though they were part of the original package. I tried to contact support but they were rude and said they couldn't void the second charge. I won't be buying anything from them anymore. Better to stick to summit racing or NPD they have better customer service.

We have been dealing with CJ Pony for… We have been dealing with CJ Pony for about 4 months ..The staff has worked with us during our recent illness with COVID we have been down for 2 months and Rebecca Taylor has worked with us on returning parts and getting our refund back to us. Can not thank her enough for her hard work on this and keeping in touch with us when we where not able to keep up Thanks so much for your help Roger Taylor

Returns are impossible. They have a great selection of parts, and it is easy to order. Hope you never have to return anything though. I’ve followed their cumbersome process and followed up with multiple emails with no RMA. It seems they make it hard do you dont return things. Go somewhere else.

Cj pony parts has gotten to be awful… Cj pony parts has gotten to be awful when it comes to custome service. I have read countless posts on Facebook saying to stay away from them and I ignored the advice. I too have now fallen victim to the backordered part routine. My large order was placed on hold over a cheap valance. Horrible customer service. If you do use them, place many small orders to avoid a backordered part from delaying your project.