beware of scammers I asked for a return for 3 items, they sent the courier to collect the packages. They only refunded me for two orders, the third one they say didn't arrive. They asked me for the tracking which they obviously had since they collected the products. after a thousand emails I asked for the tracking but they never sent it to me. they no longer respond to emails. The worst service you can find, terrible customer service, they don't reread conversations. they are good at selling and scamming be careful

Paid for 11 days ago paid shipping with… Paid for 11 days ago paid shipping with order 11 days later Nada. Run as fast as you can CJ Pony has some big issues in 2021 difference from previous orders. Customer service lack of response is a huge problem I suggest they learn from companies like Jegs and Speedway. I am filing a claim on my cc today.

I ordered a driveshaft on 3/20/24 I ordered a driveshaft on 3/20/24. The wrong part was sent. Have been trying for over 2 weeks to get the issue resolved. Got 1 response from customer service on 4/1/24 to send pictures. Sent several emails since then and not even the respect of a response as of today 4/12/24. Have a $700 unusable part. Guess for them $700 is not a big deal when they make hundreds of thousands, but for me it is a hell of an expenditure. The customer service from this place is terrible. I have lost all patience with this matter. Having to borrow a car to get to work because my car is out of service with a failed factory driveshaft. Once this is resolved I will not do business with them anymore. Should have listened to the reviews. Lesson learned.

No Customer Service My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake. The box arrived with a different stock number, no retaining ring and the part stamped Made in Taiwan. He sent an email and tried calling with no response. I emailed pictures of the box and wrong product and also tried calling. Neither of us has had a response. Worst customer service. Will not be using their company again. They cannot blame COVID for lack of responding. Emails can be addressed from working at home.

Cj pony parts has gotten to be awful… Cj pony parts has gotten to be awful when it comes to custome service. I have read countless posts on Facebook saying to stay away from them and I ignored the advice. I too have now fallen victim to the backordered part routine. My large order was placed on hold over a cheap valance. Horrible customer service. If you do use them, place many small orders to avoid a backordered part from delaying your project.