No Customer Service My husband ordered a stainless steel fuel sending unit with a retaining ring that was listed as American made by Scott Drake. The box arrived with a different stock number, no retaining ring and the part stamped Made in Taiwan. He sent an email and tried calling with no response. I emailed pictures of the box and wrong product and also tried calling. Neither of us has had a response. Worst customer service. Will not be using their company again. They cannot blame COVID for lack of responding. Emails can be addressed from working at home.

I ordered a driveshaft on 3/20/24 I ordered a driveshaft on 3/20/24. The wrong part was sent. Have been trying for over 2 weeks to get the issue resolved. Got 1 response from customer service on 4/1/24 to send pictures. Sent several emails since then and not even the respect of a response as of today 4/12/24. Have a $700 unusable part. Guess for them $700 is not a big deal when they make hundreds of thousands, but for me it is a hell of an expenditure. The customer service from this place is terrible. I have lost all patience with this matter. Having to borrow a car to get to work because my car is out of service with a failed factory driveshaft. Once this is resolved I will not do business with them anymore. Should have listened to the reviews. Lesson learned.

Refusing the acknowledge a return My son ordered a radiator that fitment showed was a fit, turned out to not (even close) be a match. No problem, but CJPonyparts has gone all but radio silent on getting the return, obviously trying to run out the clock on the return. don't buy from them. They're not honest. Edit: they finally made good on the refund...still cost $80 to ship the part back, which they didn't cover... Original review still stands.

Multiple problems with CJPONY This is not my first problem with CJPONY. I ordered a console addition for a 65 mustang with a factory metal console. I was sent the wrong part. I notified the company to which they expected me to ship this back to Nevada (although shipped from PA) which costs half as much as the part. I received multiple vague and circuitous emails which failed to contain any resolution information. This is my last purchase with this company. The prices may seem better on the surface but in the end it is more costly.

Against warnings on several mustang… Against warnings on several mustang forums, I've used CJ Pony parts for the past few purchases. Everything has gone smoothly until a recent purchase. I purchased a ACP radiator that included the radiator, hoses and clamps for one price... A few minutes after I purchased they charged me again for the hose clamps even though they were part of the original package. I tried to contact support but they were rude and said they couldn't void the second charge. I won't be buying anything from them anymore. Better to stick to summit racing or NPD they have better customer service.