Ordered parts tracking number was fake… Ordered parts tracking number was fake parts never arrived and they refuse to refund my money

DO NOT ORDER ANYTHING FROM THIS… DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! THEY ARE UNDER UPSW AUTO PARTS, COLT EXHAUST AND CUTTER INDUSTRIES. THESE PEOPLE ARE BEYOND RUDE AND UNPROFESSIONAL. I HAVE BEEN BACK AND FORTH WITH THEM. THEY ALWAYS WANT YOU TO EMAIL THEM. THEY ARENT BBB ACCREDITED, MORE HORRIBLE REVIEWS. I ORDERED AN EXHAUST SYSTEM FOR MY 2012 NISSAN SENTRA. I NEEDED THEM TO CHANGE THE ADDRESS FROM MY MECHANIC TO MY ADDRESS BECAUSE MY MECHANIC HAD TO GO OUT OF TOWN AND WOULD NOT BE THERE TO SIGN FOR IT. I SPOKE TO TWO REPRESENTATIVES AND A MANAGER NAMED THERESA. THEY WILL YELL, OVER TALK YOU AND EVEN HANG UP LIKE THERESA DID TWICE. I SPOKE TO 3 FEDEX REPRESENTATIVES AND THEY STATED UPSW WOULD HAVE TO CHANGE THE ADDRESS SINCE THEY ARE THE SENDER. UPSW REPRESENTATIVE LIED ABOUT CALLING FEDEX. I TOLD THERESA WHEN I CALLED BACK TODAY THAT I DONT WANT THE PART AND HAS BEEN SHIPPED BACK AND THAT I HAVE THE FEDEX TRACKING. SHE BEGIN TALKING UNPROFESSIONAL AND LOUD. I ADVISED HER THERE WILL BE LEGAL ACTION TAKEN IF THIS WILL NOT BE RESOLVED. I WILL TAKE THEM TO COURT!!!! SHE STATED THE MONEY WILL BE RETURNED AND HUNG UP ON ME AGAIN. ITS BEST TO PAY A LITTLE MORE THAN TO BE TREATED THIS WAY.

Not sure what car this muffler is for but it’s not mine The muffler is shorter and a LOT narrower than the part it replaces. As a result I was unable to use the hanger on one side. As I’ve read from others, a bunch of parts that look like they “might fit” do not work on my car. Run from this place.

Sub standard parts for a slightly lower… Sub standard parts for a slightly lower price. Ordered a new exhaust system from these guys and every single piece is smaller than factory, smaller pipes, smaller resonators, nothing up to spec or interchangeable with factory parts.

False advertisement on 08/29/22 I bought from UPSW Auto Parts so called 2011 "Subaru Forester X 2.5L Stainless Steel Resonator Muffler Exhaust System Kit", order # U-21548. While working on my car's brakes recently, I found all parts badly rusty (for being made of stainless steel). Sent pictures and a complaint to customer service. and there is a response I got back: Hi Thank you for your email and sorry for the inconvenience. All steel can be rusted, it's normal. This part is still under warranty. The warranty only covers If the part has a hole, rattling noise, etc and we can provide a REPLACEMENT. Rust is not covered under the warranty. Thanks you, ANA I've been in the manufacturing business for 40 years and know for sure the difference between carbon and stainless steels.