TERRIBLE CUSTOMER SERVICE!! TERRIBLE CUSTOMER SERVICE!!! It was my fault for ordering the wrong part. Any decent company will refund, as long as returns are in accordance with policies. MINE WAS. Since sending back the part (per TASCA instructions) via FEDEX... NO RESPONSE, and NO REFUND! Their Live Chat doesn’t respond. Their Email doesn’t respond. No Phone, or Customer Service Rep to speak to. TERRIBLE BUSINESS PRACTICES.

Company has went to pot since I last used them Placed a order for a water pump, thermostat and necessary gaskets for my F250 with 6.2L gasser on September 25th. After a 2 week delay as they rounded up the parts. They shipped it USPS for $21+ and got lost(priority mail that took 7 days). For that money it should of went UPS or FedEx ground. Water pump AL3Z-8501-D arrived damaged(impeller bent on shaft). Tried calling but got message they don't take live phone calls and to use their email. So after emailing the company and no response after 3 business days. Called and filed dispute with Discover Credit. Buyer beware. Order number 1674044.

Conned AGAIN!! Well I read the reviews but I needed the parts so went ahead and ordered them anyway even though shipping was $587 on $380 worth of parts! When you place your order it asks for a postcode to quote on shipping but then after i ordered and paid I received an email a few days later stating shipping would ne and extra $487 on top of what I had already paid so j cancelled the order and got a refund but between fees,exchange rates and whatever else they can get away with, it still ended up costing me £24 for a couple of weeks being messed about and still no parts! How can you quote and get paid only to then change your mind and inflate shipping costs?? It would have ended up costing me over $1000 + import tax for $378 worth of parts! That's over $1400 for a pair of arch liners that cost $150 each lol.

VIN Verification Worthless Used VIN verification system for a seat release handle. Customer service contacted me a week later that I needed to change the part number to match the VIN I provided. Took another week and a half to actually confirm color and finally ship. Wrong part and couldn't be used. Extremely difficult getting customer service. Attempted to contact multiple times before emailed response that allowed for return. Even then I am told I need to pay for return shipping. Policy indicates if mistake is on Tasca side (VIN verification?), they would pay for shipping. Can't get any answer for why I'm having to pay for shipping. I'm done with this organization.

FANTASTIC JOB! This is a follow up review. My Lincoln Nautilus had a leak. The water was coming in and filling up my spare tire well. I brought it to two other dealerships and they couldn’t find the leak. I brought it to Tasca in Cranston and was met by Eric Defalco he was very understanding and comfortable to talk to. In my first review I explained how it was a joy deal with with Eric. With this follow up review I want to say this past week 3/4/24-3/9/24 we had close to 3”-5” of rain and I have not one drop of water in my SUV. I tip my hat to all the technicians who worked on my SUV not only no water but the inside of my SUV is DRY no moisture or musty smell. They didn’t just fix the leak they dried out all the insulation too. I thank you for an outstanding job!