Mer
GBDon't recommend buying from this company The initial process of ordering, obtaining the new engine, and sending the old engine back was pretty easy. The problems started once the engine was installed. My mechanic tried starting and test driving my truck after installation and found it to have knocking noises coming from the engine. After several attempts at determining what exactly was the problem, my mechanic suggested returning the engine due to a bent rod. I started the process by calling customer service. At first they were very helpful and friendly and gave us more suggestions on how we could try to remedy the issue without returning the engine, which we tried. None of those worked, and I again to ask for a refund. At this point, the customer service rep that I was dealing with started to get very pushy and rude. He did not want to start the refund process. I had him speak with my mechanic, and even after doing that was still rude to me. It took several days and phone calls to get anyone to help me. I did finally get a refund, but I was out a few hundred dollars due to shipping. This was a big ordeal and I would not suggest buying from this company.
Federico “Don Federico De La T
GBStay away from these guys If I could, I would give Engine World 0 Stars. If you are a gambling person and are feeling lucky, you may consider buying a used engine from these guys, but unless you want to join the ranks of those scammed, stay away from them and take your business somewhere else. They sold me a bucket of bolts passing for "a used engine in good working condition", and their 6 months Warranty is not worth the paper it's written on. When my mechanic got the engine for the swap in my car, he warned me that the engine was rusted and in bad shape and he had to do several repairs to it before installation...."they just spray-painted it gray to make it look good", he said. Well, I live in Tucson, AZ almost 1,000 miles from their warehouse in Oakland and didn't have any other choice but to proceed. After the installation, the engine lasted 17 miles before it croacked. Even though it was under the 6 month Warranty period, they refused to honor it and I ended up taking them to Small Claims Court in Oakland, CA. I won the Court case for the full judgement plus Court Fees, but they sure made me jump thru hoops before I was able to collect the full amount they owed me. Their lack of decorum and integrity, short of being sleazy, provide zero recourse in their so-called "customer service". Other folks with similar experiences want to report these guys to the California Department of Consumer Fraud. Again, save yourself the money and the headaches and do your shopping somewhere else.
Kyle
GBTold them my cars specific year model… Told them my cars specific year model and engine block. They gave me the wrong engine block from Europe that didn't has a knock sensor they assured me it wouldn't be a issue but the car can't pass smog. Totally took advantage of me. Be cautious with this company.
Easy Prey
GBAbsolutely horrible experience Absolutely horrible experience. I would never do business again with a internet company that doesn't take PayPal. If you chose to patronage these folks I eish you better luck than I. I received sludge up engine. When I asked for exchange was told: anything we send you will be that bad, they don't take care of their engines because they know they have to pull them a 50k. Send it back in original condition on the original palate and we might do something. Well the palate was long gone. The pan and valve cover were off and it was impossible to send back in original packaging and they knew it. They said to keep going with the install and if there was an issue they would honor the warrantee. Burned over 1guart per tank (250 miles) of gas. They refused to honor the warranty. Short and sad end to story it blew up in about 500 miles. My advise would be. Turn around dont walk away, but run fast as you can. But that's just my advice and experience. In sure they have some happy customers as well.
valued customer
GBThe first motor was a reman it… The first motor was a reman it developed a knock in the first 10 mins of running the motor, found metal shavings in the oil pan sent the motor back for a exchange, second motor was not a reman but a 50,000 mile motor with a 1yr warranty, installed the motor to only find out number 6 cyclinder was dead. They did not want to replace the motor or refund the money so after 2 motors and 2 installs engine world was a extremely costly experience.