Shocking pick up service at Heathrow… Shocking pick up service at Heathrow Terminal 5 . Waited over 20 mins at Terminal for a bus to take to car rental area off site and when it arrived there was not enough room. Other car rental companies had 2 buses arrive and depart in same period !! Regular occurrence with Avis and they cannot manage a key area of their business and now we just go book elsewhere . So much for their “preferred service”

Do not waste your time on this company. Do not waste your time on this company. I prepaid for a rental in Seattle to be picked up at the cruise port, was on the phone pre trip for 45 minutes with a lady that double checked to make sure we would be picked up. When our ship arrived I called the Number to be told they didn't pick up at the port and we would have to take a cab to there location to receive the car. So no I am not paying 50 dollars for a cab to get the car when I can pay 50 to the hotel and use free shuttle. Now having a hard time getting my money refunded they broke the contract not me I have emails stating they will pick up at the port. Do not use this company they do not tell the truth and cost way more money than you think.

Bald tires on THOUSAND mile plus family trip BEWARE. Rented a Lexus FROM AVIS. Upon return, shown that TIRES were BALD. Wonderful agent concerned that I was given car in bad condition. Informed me he could not rent this car again until tires replaced. I was SHOCKED and SCARED that I put my FAMILY AT RISK on an over THOUSAND MILE roadtrip to Orlando, FL. When I informed AVIS, they,replied,"Sorry, we took a days rental off." $44?! So, if my family were involved in a catastrophic accident due to bald tires would it have been 3 days deducted?! Oh! Then when car was EXCHANGED not returned, I was levied a $90 gas charge though tank was NOT empty and I'd asked the agent BEFORE exchanging. She replied that it was not a problem. WORSE CAR RENTAL EXPERIENCE. Thank GOD my family was not harmed. Be warned. I certainly was. STAY AWAY FROM AVIS. YOU AND YOUR FAMILY ARE WORTH MORE THAN $44.

Avis doesn't try harder- they try hardly at all Avis doesn't try harder- they try hardly at all! Given a defective car in Miami airport with low tire pressure and leak right out of the airport- the tire alert went off and we had to make an appointment so figured I could deal with this after we arrived. Couldn't get anyone to help me on the phone, tried to replace the car at a local avis place and they literally laughed at me and told me I had to go back to Miami airport (45 min away). Put air in the tire on way to Key West and the tire continued to leak air and returned it a day early to avoid a flat. The car was supposed to have a Nav system (it did not) and satellite radio (it did but no channels subscribed so useless). So called to complain- what did they offer me? A free day (I returned the car a day early already) and would take off of the satellite radio (which I didn't get anyway). Would never rent from them again. If I could give 0 stars I would!

Lost and Stolen, Avis Does not TRY at all On 22 March,2024 I returned a truck that I rented from Miami Airport the week before and exchanged it for a car at Palm Beach international airport, Unknowingly, I left a Ryobi pressure cleaner in the backseat and when I realized this later I filed a lost item report, # 19206369. Over the next week and a half checked with the lost and found at Avis but it never showed up. I checked for two weeks. I called a few times no call would ever go through. On April 4th I drove to the Avis at Palm Beach County airport to speak directly to someone at the counter to see what happened. They had no information. They told me my item was never logged in to lost and found in Avis. Frustrated I spoke to one of the customer service reps, Frank, that accepts cars and removes anything that that might've been left in the car. Frank clearly remembered the truck because it stayed in the same place for a couple of days where I parked it. He remembered seeing the pressure cleaner in it and he had no idea what happened to it, but he remembered clearly that it was in there. He thought maybe somebody had taken the truck home and somebody had taken the pressure cleaner and not turned it in. This constitutes theft. I've spent a lot of time every day checking to see if it's showing up and lost and found, calling and then having to drive all the way up to the airport all because somebody didn't do the job that they were required to do and were stealing my personal possessions. I have since filed a police report on this theft and gave a copy of this to Avis and they have done NOTHING to Try Harder to make things right