Three long hours in the middle of the… Three long hours in the middle of the night to get a car at JFK. Horrible, terribly slow and incompetent or intentionally bad treatment from one of the agents. When we finally reached our turn, the reservation has been a "no-show" (??!). After a vigorous discussion that they half-mouth confirm it was not our fault, but the only way to get a car is to pay again on the spot (we booked and prepaid for a car through a 3rd party). We were given a smaller car than the 7-seater we requested. We were supposed to receive a refund of the second payment in a few days, which has never happened. We were asked to speak to our agency and ask for a refund from them, though it was not the agency's fault. After a lot of back and forth we received partial refund of what we paid to Avis and were advised that they have event given us a "bonus". So, in a nutshell, they made us pay a second time to get a car and declined refunding the undue payment. Ridiculous, arrogant service! Avoid.

Avis Savannah. Nightmare Avis Savannah 4/3/24. Reserved car…50+ people in line…NO cars line not moving Spent $320.00 on metered taxi to get to a meeting 11/2 hours away. All customer service after much time spent offered a coupon or $50. Not acceptable

Avis Riga - stolen money Dirty car received from Avis, covering a small scratch UNDER the car. Returning the car, I had to pay 180 eur despite the obvious photos provided to them. Be aware of thiefs!

Shocking pick up service at Heathrow… Shocking pick up service at Heathrow Terminal 5 . Waited over 20 mins at Terminal for a bus to take to car rental area off site and when it arrived there was not enough room. Other car rental companies had 2 buses arrive and depart in same period !! Regular occurrence with Avis and they cannot manage a key area of their business and now we just go book elsewhere . So much for their “preferred service”

Avis doesn't try harder- they try hardly at all Avis doesn't try harder- they try hardly at all! Given a defective car in Miami airport with low tire pressure and leak right out of the airport- the tire alert went off and we had to make an appointment so figured I could deal with this after we arrived. Couldn't get anyone to help me on the phone, tried to replace the car at a local avis place and they literally laughed at me and told me I had to go back to Miami airport (45 min away). Put air in the tire on way to Key West and the tire continued to leak air and returned it a day early to avoid a flat. The car was supposed to have a Nav system (it did not) and satellite radio (it did but no channels subscribed so useless). So called to complain- what did they offer me? A free day (I returned the car a day early already) and would take off of the satellite radio (which I didn't get anyway). Would never rent from them again. If I could give 0 stars I would!