Avis Riga - stolen money Dirty car received from Avis, covering a small scratch UNDER the car. Returning the car, I had to pay 180 eur despite the obvious photos provided to them. Be aware of thiefs!

Bald tires on THOUSAND mile plus family trip BEWARE. Rented a Lexus FROM AVIS. Upon return, shown that TIRES were BALD. Wonderful agent concerned that I was given car in bad condition. Informed me he could not rent this car again until tires replaced. I was SHOCKED and SCARED that I put my FAMILY AT RISK on an over THOUSAND MILE roadtrip to Orlando, FL. When I informed AVIS, they,replied,"Sorry, we took a days rental off." $44?! So, if my family were involved in a catastrophic accident due to bald tires would it have been 3 days deducted?! Oh! Then when car was EXCHANGED not returned, I was levied a $90 gas charge though tank was NOT empty and I'd asked the agent BEFORE exchanging. She replied that it was not a problem. WORSE CAR RENTAL EXPERIENCE. Thank GOD my family was not harmed. Be warned. I certainly was. STAY AWAY FROM AVIS. YOU AND YOUR FAMILY ARE WORTH MORE THAN $44.

Unexpected charges without my consent! My recent experience with Avis at the Orlando International Airport was disappointing and frustrating. Upon arrival to pick up my rental car, I was confronted with unexpected extra charges that were not clearly explained by the Avis representative. After informing the Avis representative that they charged me more than my agreement with booking.com he acknowledged that I was being charged more than the agreed-upon amount. He stated that he was unable to adjust the charges in the system and suggested that I return when a manager was available to address the issue. Given our early departure on April 30th, I asked about the availability of a manager at 4 am, to which I was informed that the manager won’t be present at that time. Instead, I was advised to contact Avis via email. So unfortunately, i trusted him and went ahead and signed the contract not knowing what the extra charges were for. Notably, at no point during our interaction did he mention any insurance options or asked if I wanted additional coverage. Despite my efforts to resolve the issue with via email, my request for a refund for the excess charges was denied by Avis, citing that I had signed the contract that included insurances (which I already had paid for through Booking.com and they know it!) This experience has left me deeply dissatisfied with Avis and their lack of communication and transparency. As a result, they have lost a client, and I will be seeking alternative rental options in the future.

Avis doesn't try harder- they try hardly at all Avis doesn't try harder- they try hardly at all! Given a defective car in Miami airport with low tire pressure and leak right out of the airport- the tire alert went off and we had to make an appointment so figured I could deal with this after we arrived. Couldn't get anyone to help me on the phone, tried to replace the car at a local avis place and they literally laughed at me and told me I had to go back to Miami airport (45 min away). Put air in the tire on way to Key West and the tire continued to leak air and returned it a day early to avoid a flat. The car was supposed to have a Nav system (it did not) and satellite radio (it did but no channels subscribed so useless). So called to complain- what did they offer me? A free day (I returned the car a day early already) and would take off of the satellite radio (which I didn't get anyway). Would never rent from them again. If I could give 0 stars I would!

Avis making illegal charges to your credit card I have been Avis customer for many years, since 2007, every time that i rent a car i used to thought in Avis, My mindset changed last week when i got a letter from Avis asking for USD 400+ due to Smoke Smell. I rent this car to drive around Texas, i visited some friends in Houston, San Antonio and South Texas, i drove the car all the time, and all the time i was with my wife and two teenager girls. I felt rip with this charge to my credit card, i called and explain that i never smoke and i was all the time with my family, that is impossible that the car smoke smell, but the customer service insist that they found cigarettes on the car. Im really disappointed, i believe that Avis did not clean the car well before handover to me otherwise their service contractor is not saying the true and trying to get money illegally and somebody in AVIS is taking advantage of this situation. I asked to talk to a manager but they asked me to wait for the call. a day later i got a letter saying they will charge to my credit card. I will report it to my account manager, i work for international company, i will make sure that they know about this incident, this is very embarrassing, Happily I will share this with my friends to make sure Avis dont steal their money like they illegally did with me, this is a shame. I hope AVIS investigate what is going on with their crappy service,