Three long hours in the middle of the… Three long hours in the middle of the night to get a car at JFK. Horrible, terribly slow and incompetent or intentionally bad treatment from one of the agents. When we finally reached our turn, the reservation has been a "no-show" (??!). After a vigorous discussion that they half-mouth confirm it was not our fault, but the only way to get a car is to pay again on the spot (we booked and prepaid for a car through a 3rd party). We were given a smaller car than the 7-seater we requested. We were supposed to receive a refund of the second payment in a few days, which has never happened. We were asked to speak to our agency and ask for a refund from them, though it was not the agency's fault. After a lot of back and forth we received partial refund of what we paid to Avis and were advised that they have event given us a "bonus". So, in a nutshell, they made us pay a second time to get a car and declined refunding the undue payment. Ridiculous, arrogant service! Avoid.

Good experience with Avis at Oslo airport Despite some bad reviews, I'd rented an SUV in Avis at the Oslo airport and was completely satisfied. Nice car, good service, no lines, no hidden charges. Everything was great.

Bald tires on THOUSAND mile plus family trip BEWARE. Rented a Lexus FROM AVIS. Upon return, shown that TIRES were BALD. Wonderful agent concerned that I was given car in bad condition. Informed me he could not rent this car again until tires replaced. I was SHOCKED and SCARED that I put my FAMILY AT RISK on an over THOUSAND MILE roadtrip to Orlando, FL. When I informed AVIS, they,replied,"Sorry, we took a days rental off." $44?! So, if my family were involved in a catastrophic accident due to bald tires would it have been 3 days deducted?! Oh! Then when car was EXCHANGED not returned, I was levied a $90 gas charge though tank was NOT empty and I'd asked the agent BEFORE exchanging. She replied that it was not a problem. WORSE CAR RENTAL EXPERIENCE. Thank GOD my family was not harmed. Be warned. I certainly was. STAY AWAY FROM AVIS. YOU AND YOUR FAMILY ARE WORTH MORE THAN $44.

I DO have reservations about Avis Ever wonder what the difference is between making a car rental reservation and just walking up to the Avis counter? At Avis, there apparently is NO difference. Avis can (and just did) call you up in mid-flight to tell you that when you land, you won't really have a rental car available. The agent took it to the next level by leaving me a phone number to return her call. The phone number was to Budget Car Rentals. Avis 3401 SW 11th St -Ste 10 Lawton, OK-73501 Long story short, Enterprise Car Rental was able to save the day yet again. I should have gone to Enterprise first but they weren't an option on the American Airlines reservations site.

Provided a smaller vehicle than what I paid for I received a confirmed rental agreement about 1 month prior to collecting my vehicle. When I arrived for collection, I was told they only had 1 vehicle left, which was smaller than what I paid for and couldn't accommodate my luggage, so my family was stuck with a 16kg bag resting across the lap of 2 family members seated in the back seat. When I returned the vehicle to AVIS, I was advised to lodge an email complaint with AVIS Management. I did. It has now been 1 week and no response at all, not even an acknowledgment. The ratings tell you all you need to know about this company.