Avis outrageous cancelation fee For the first time I paid for a vehicle upfront. Then had to cancel. Cancelled 19 days out from pick up, 3 days after paying. Out of a $296 hire charge Avis charged $82.50 cancellation fee. Now that is a disgusting practice.

Provided a smaller vehicle than what I paid for I received a confirmed rental agreement about 1 month prior to collecting my vehicle. When I arrived for collection, I was told they only had 1 vehicle left, which was smaller than what I paid for and couldn't accommodate my luggage, so my family was stuck with a 16kg bag resting across the lap of 2 family members seated in the back seat. When I returned the vehicle to AVIS, I was advised to lodge an email complaint with AVIS Management. I did. It has now been 1 week and no response at all, not even an acknowledgment. The ratings tell you all you need to know about this company.

Beware of Avis scam These are dishonest people. On way to a funeral not far from East Midlands England and pre-hired a car only for named driver to miss flight. So I ask for another car, got quote and signed based on quote. Got billed and double the quoted charge (witness in office when quoted). Queried with Avis and basically said you didn't understand the charge. The double cost stands. So beware when dealing with these Avis car hire - no empathy only greed.

Unexpected charges without my consent! My recent experience with Avis at the Orlando International Airport was disappointing and frustrating. Upon arrival to pick up my rental car, I was confronted with unexpected extra charges that were not clearly explained by the Avis representative. After informing the Avis representative that they charged me more than my agreement with booking.com he acknowledged that I was being charged more than the agreed-upon amount. He stated that he was unable to adjust the charges in the system and suggested that I return when a manager was available to address the issue. Given our early departure on April 30th, I asked about the availability of a manager at 4 am, to which I was informed that the manager won’t be present at that time. Instead, I was advised to contact Avis via email. So unfortunately, i trusted him and went ahead and signed the contract not knowing what the extra charges were for. Notably, at no point during our interaction did he mention any insurance options or asked if I wanted additional coverage. Despite my efforts to resolve the issue with via email, my request for a refund for the excess charges was denied by Avis, citing that I had signed the contract that included insurances (which I already had paid for through Booking.com and they know it!) This experience has left me deeply dissatisfied with Avis and their lack of communication and transparency. As a result, they have lost a client, and I will be seeking alternative rental options in the future.

I DO have reservations about Avis Ever wonder what the difference is between making a car rental reservation and just walking up to the Avis counter? At Avis, there apparently is NO difference. Avis can (and just did) call you up in mid-flight to tell you that when you land, you won't really have a rental car available. The agent took it to the next level by leaving me a phone number to return her call. The phone number was to Budget Car Rentals. Avis 3401 SW 11th St -Ste 10 Lawton, OK-73501 Long story short, Enterprise Car Rental was able to save the day yet again. I should have gone to Enterprise first but they weren't an option on the American Airlines reservations site.