I DO have reservations about Avis Ever wonder what the difference is between making a car rental reservation and just walking up to the Avis counter? At Avis, there apparently is NO difference. Avis can (and just did) call you up in mid-flight to tell you that when you land, you won't really have a rental car available. The agent took it to the next level by leaving me a phone number to return her call. The phone number was to Budget Car Rentals. Avis 3401 SW 11th St -Ste 10 Lawton, OK-73501 Long story short, Enterprise Car Rental was able to save the day yet again. I should have gone to Enterprise first but they weren't an option on the American Airlines reservations site.

AVIS Station Manager Retaliation on Customer Station Manager in Marquette MI mad she had to help me on Easter Sunday - retaliated against me by disregarding her original agreement and charged me $700 to drop off the vehicle I had to swap out the first malfunctioning vehicle for! I had to go back and exchange the disabled vehicle because of a bad tire and crash codes! She sent me out to an empty spot and as she and her family were driving away they flipped me off!! I called Avis, and went through several steps to resolve the charge and now, a month later…still no response. GOODBYE AVIS…BEWARE if you rent from them!

Provided a smaller vehicle than what I paid for I received a confirmed rental agreement about 1 month prior to collecting my vehicle. When I arrived for collection, I was told they only had 1 vehicle left, which was smaller than what I paid for and couldn't accommodate my luggage, so my family was stuck with a 16kg bag resting across the lap of 2 family members seated in the back seat. When I returned the vehicle to AVIS, I was advised to lodge an email complaint with AVIS Management. I did. It has now been 1 week and no response at all, not even an acknowledgment. The ratings tell you all you need to know about this company.

Bald tires on THOUSAND mile plus family trip BEWARE. Rented a Lexus FROM AVIS. Upon return, shown that TIRES were BALD. Wonderful agent concerned that I was given car in bad condition. Informed me he could not rent this car again until tires replaced. I was SHOCKED and SCARED that I put my FAMILY AT RISK on an over THOUSAND MILE roadtrip to Orlando, FL. When I informed AVIS, they,replied,"Sorry, we took a days rental off." $44?! So, if my family were involved in a catastrophic accident due to bald tires would it have been 3 days deducted?! Oh! Then when car was EXCHANGED not returned, I was levied a $90 gas charge though tank was NOT empty and I'd asked the agent BEFORE exchanging. She replied that it was not a problem. WORSE CAR RENTAL EXPERIENCE. Thank GOD my family was not harmed. Be warned. I certainly was. STAY AWAY FROM AVIS. YOU AND YOUR FAMILY ARE WORTH MORE THAN $44.

Booked a car online Booked a car online, advertised free cancellation. First it advertises 792 USD for the car, on top of which come fees not advertised. With all insurances it costs 1449 that was directly charged to my credit card. I had to call AVIS as regardless of having cancelled it online my credit card was charged 1449 USD, not just pending. Then I called and learnt that either I would pay online at a lower price or pay upon pickup about 150 more and then it would be a free cancellation. However regardless of my choice on the homepage it said free cancellation. On the phone then I learnt that cancellation costs 50 USD. I asked for money back, for cancellation to be waived and overall can only say that renting a car overall is like getting into a racket these days. The fine print is at ≤6pt in size and goes directly against what is printed in bolt at 24pt, like the cancellation fee. Why would someone advertise a price that with insurance and fees is just half of what the actual price is in the end? I would never book a car from AVIS again. The entire homepage is littered with asterisks, because with nearly everything being advertised it is limited to whatever. Make up your mind, AVIS, you are professionally dishonest and that's really all you would get a five star rating for.