Shocking pick up service at Heathrow… Shocking pick up service at Heathrow Terminal 5 . Waited over 20 mins at Terminal for a bus to take to car rental area off site and when it arrived there was not enough room. Other car rental companies had 2 buses arrive and depart in same period !! Regular occurrence with Avis and they cannot manage a key area of their business and now we just go book elsewhere . So much for their “preferred service”

Beware of Avis scam These are dishonest people. On way to a funeral not far from East Midlands England and pre-hired a car only for named driver to miss flight. So I ask for another car, got quote and signed based on quote. Got billed and double the quoted charge (witness in office when quoted). Queried with Avis and basically said you didn't understand the charge. The double cost stands. So beware when dealing with these Avis car hire - no empathy only greed.

Unexpected charges without my consent! My recent experience with Avis at the Orlando International Airport was disappointing and frustrating. Upon arrival to pick up my rental car, I was confronted with unexpected extra charges that were not clearly explained by the Avis representative. After informing the Avis representative that they charged me more than my agreement with booking.com he acknowledged that I was being charged more than the agreed-upon amount. He stated that he was unable to adjust the charges in the system and suggested that I return when a manager was available to address the issue. Given our early departure on April 30th, I asked about the availability of a manager at 4 am, to which I was informed that the manager won’t be present at that time. Instead, I was advised to contact Avis via email. So unfortunately, i trusted him and went ahead and signed the contract not knowing what the extra charges were for. Notably, at no point during our interaction did he mention any insurance options or asked if I wanted additional coverage. Despite my efforts to resolve the issue with via email, my request for a refund for the excess charges was denied by Avis, citing that I had signed the contract that included insurances (which I already had paid for through Booking.com and they know it!) This experience has left me deeply dissatisfied with Avis and their lack of communication and transparency. As a result, they have lost a client, and I will be seeking alternative rental options in the future.

Do not waste your time on this company. Do not waste your time on this company. I prepaid for a rental in Seattle to be picked up at the cruise port, was on the phone pre trip for 45 minutes with a lady that double checked to make sure we would be picked up. When our ship arrived I called the Number to be told they didn't pick up at the port and we would have to take a cab to there location to receive the car. So no I am not paying 50 dollars for a cab to get the car when I can pay 50 to the hotel and use free shuttle. Now having a hard time getting my money refunded they broke the contract not me I have emails stating they will pick up at the port. Do not use this company they do not tell the truth and cost way more money than you think.

Lost and Stolen, Avis Does not TRY at all On 22 March,2024 I returned a truck that I rented from Miami Airport the week before and exchanged it for a car at Palm Beach international airport, Unknowingly, I left a Ryobi pressure cleaner in the backseat and when I realized this later I filed a lost item report, # 19206369. Over the next week and a half checked with the lost and found at Avis but it never showed up. I checked for two weeks. I called a few times no call would ever go through. On April 4th I drove to the Avis at Palm Beach County airport to speak directly to someone at the counter to see what happened. They had no information. They told me my item was never logged in to lost and found in Avis. Frustrated I spoke to one of the customer service reps, Frank, that accepts cars and removes anything that that might've been left in the car. Frank clearly remembered the truck because it stayed in the same place for a couple of days where I parked it. He remembered seeing the pressure cleaner in it and he had no idea what happened to it, but he remembered clearly that it was in there. He thought maybe somebody had taken the truck home and somebody had taken the pressure cleaner and not turned it in. This constitutes theft. I've spent a lot of time every day checking to see if it's showing up and lost and found, calling and then having to drive all the way up to the airport all because somebody didn't do the job that they were required to do and were stealing my personal possessions. I have since filed a police report on this theft and gave a copy of this to Avis and they have done NOTHING to Try Harder to make things right