Booked a car online Booked a car online, advertised free cancellation. First it advertises 792 USD for the car, on top of which come fees not advertised. With all insurances it costs 1449 that was directly charged to my credit card. I had to call AVIS as regardless of having cancelled it online my credit card was charged 1449 USD, not just pending. Then I called and learnt that either I would pay online at a lower price or pay upon pickup about 150 more and then it would be a free cancellation. However regardless of my choice on the homepage it said free cancellation. On the phone then I learnt that cancellation costs 50 USD. I asked for money back, for cancellation to be waived and overall can only say that renting a car overall is like getting into a racket these days. The fine print is at ≤6pt in size and goes directly against what is printed in bolt at 24pt, like the cancellation fee. Why would someone advertise a price that with insurance and fees is just half of what the actual price is in the end? I would never book a car from AVIS again. The entire homepage is littered with asterisks, because with nearly everything being advertised it is limited to whatever. Make up your mind, AVIS, you are professionally dishonest and that's really all you would get a five star rating for.

Avis outrageous cancelation fee For the first time I paid for a vehicle upfront. Then had to cancel. Cancelled 19 days out from pick up, 3 days after paying. Out of a $296 hire charge Avis charged $82.50 cancellation fee. Now that is a disgusting practice.

Avis Riga - stolen money Dirty car received from Avis, covering a small scratch UNDER the car. Returning the car, I had to pay 180 eur despite the obvious photos provided to them. Be aware of thiefs!

Unexpected charges without my consent! My recent experience with Avis at the Orlando International Airport was disappointing and frustrating. Upon arrival to pick up my rental car, I was confronted with unexpected extra charges that were not clearly explained by the Avis representative. After informing the Avis representative that they charged me more than my agreement with booking.com he acknowledged that I was being charged more than the agreed-upon amount. He stated that he was unable to adjust the charges in the system and suggested that I return when a manager was available to address the issue. Given our early departure on April 30th, I asked about the availability of a manager at 4 am, to which I was informed that the manager won’t be present at that time. Instead, I was advised to contact Avis via email. So unfortunately, i trusted him and went ahead and signed the contract not knowing what the extra charges were for. Notably, at no point during our interaction did he mention any insurance options or asked if I wanted additional coverage. Despite my efforts to resolve the issue with via email, my request for a refund for the excess charges was denied by Avis, citing that I had signed the contract that included insurances (which I already had paid for through Booking.com and they know it!) This experience has left me deeply dissatisfied with Avis and their lack of communication and transparency. As a result, they have lost a client, and I will be seeking alternative rental options in the future.

Beware of Avis scam These are dishonest people. On way to a funeral not far from East Midlands England and pre-hired a car only for named driver to miss flight. So I ask for another car, got quote and signed based on quote. Got billed and double the quoted charge (witness in office when quoted). Queried with Avis and basically said you didn't understand the charge. The double cost stands. So beware when dealing with these Avis car hire - no empathy only greed.