Incompetence at its best! I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested. It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever. We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.

Got an expedia quote of $114.35… Got an expedia quote of $114.35 Canadian all fees and taxes included for a car Jan 2nd 2024 to Jan 6th 2024. Got a bill of $269USD along with all the add-ons not consented too. Tried to talk to expedia concerning the situation and the referred me to call advantage rent a car which I did, but it was like taking to a robot, non stop telling me its mandatory to take the extras. Now I'm dealing directly with the credit card company to reimburse me and they will deal with the company directly. Its fraud, STAY AWAY FROM THIS B.S company

Stay Away or be Ready for a Painful Headache Reservation # AEXP06CCBE Atlanta Airport. I was supposed to pick up a car on 3/19 the location had no reserved car. The service lady asked me to wait for 2-3hrs to get the car which I declined. I asked for cancellation and went across to Alamo where I managed to get a car in 15minutes. To my surprise, I was charged a $50 no-show fee on my credit card. Mistakes happen but this is unacceptable and customer service reps on the 1-800 line can be unbelievably rude. Please refund my account and do not treat customers like this - life is already stressful anyway.

Charged us twice as much as quoted online We had rented through orbitz, and when we arrived at the rental counter is was incredibly busy so we quickly went through the paperwork. After driving away, we noticed that they had added collision insurance to our bill (which caused it to be twice as much as quoted by Orbitz!) without confirming or asking us. We called, requesting to get it removed (since our car insurance covers rental cars) but they refused and Orbitz said there was nothing they could do.

You quoted use approximately $200.00… You quoted use approximately $200.00 for a weekly rental and when we go to check put and leave, its $424.00. Talk about some deceitful conduct. Never again. Scam central