Stay Away or be Ready for a Painful Headache Reservation # AEXP06CCBE Atlanta Airport. I was supposed to pick up a car on 3/19 the location had no reserved car. The service lady asked me to wait for 2-3hrs to get the car which I declined. I asked for cancellation and went across to Alamo where I managed to get a car in 15minutes. To my surprise, I was charged a $50 no-show fee on my credit card. Mistakes happen but this is unacceptable and customer service reps on the 1-800 line can be unbelievably rude. Please refund my account and do not treat customers like this - life is already stressful anyway.

Don't go for the cheapest!! It's not. Arrived at Denver after the long flight from the UK. Waited an hour and a half in the rental office with maybe 40 other customers in a snaking queue. Got to the desk (we'd already booked online and paid for extra insurance) to be told we hadn't paid for fully comp insurance - that option hadn't apparently been available online - and that if we wanted it it would cost 15 dollars a day. We felt manipulated but obliged to pay. V v unpleasant.

Incompetence at its best! I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested. It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever. We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.

Do not book......... Do not book.......... Truly shocked by the level of service.Cars all damaged to some extent.The (least damaged car) we selected had no cental locking key. Do not use Advantage at Orlando Airport (MCO) I am writing to the booking agents (Priceline)... They usually use quality car rental companies!!!!

They lie They lie. They don’t tell you anywhere that you need proof of insurance. Yiu get there they tell you it’s very important that you get the toll package even though I said we’re not travelling far or at night. 240 plus tax. Liars Greed They upgrade you if your friend has proof of insurance so you can drive. 140 plus tax Licensing fee 75. Every time the car is rented. Rip off. Started out at 300 fir rental ended at 604. American. Greed