John Greaves
GBDo not book......... Do not book.......... Truly shocked by the level of service.Cars all damaged to some extent.The (least damaged car) we selected had no cental locking key. Do not use Advantage at Orlando Airport (MCO) I am writing to the booking agents (Priceline)... They usually use quality car rental companies!!!!
Maritza Cuadra
GBRented in FLL airport terminal on… Rented in FLL airport terminal on 7/3/19 a.m. Had to wait only 2 agents on the day before the FOURTH !! It wasn't even busy yet imagine when it is busy. Very slow !! Romel, the service agent couldn't crack a smile if he even tried. Very poor customer service interaction; actually no interaction at all. Had an attitude b/c I wanted to verify the charges.
BillyG13
GBIncompetence at its best! I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested. It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever. We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.
THE SWORD EXPERIENCE
FRThe have so many hidden fees its such a… The have so many hidden fees its such a rip off. We hired a car for one of our staff. $35 for the day, or so we thought. We opted in for insurance $15 a day. Then there was the pre paid gas,(acceptable) Loss damage waiver(whatever that was) Daily tolls, (acceptable) Priv Fee Recovery Charge (whatever that was) then there was state tax, vehicle license feee, Florida surcharge and a Tire battery fee.(minimal) but in the end it was $137 for ONE DAY... We only paid $157 for two days with Hertz and didn't have to travel miles to the rental location. So please use them if you have a lot of money to throw away
Steve K
GBMy worst car rental experience in many, many years! My worst car rental experience in many, many years. Car was high mileage and flashed a computer warning, during the entire rental period, to return to the dealer. Picked up car at night after just it was brought inside after a rainstorm. Because the car was still wet I missed a very small windshield crack on initial inspection that my wife noticed the next morning. Being honest, I pointed out the flaw to the agent upon returning the car. NOW I'M BEING PENALIZED FOR MY HONESTY AND CHARGED FOR A DAMAGED WINDSHIELD!! I will NEVER rent from Advantage again.