Charged us twice as much as quoted online We had rented through orbitz, and when we arrived at the rental counter is was incredibly busy so we quickly went through the paperwork. After driving away, we noticed that they had added collision insurance to our bill (which caused it to be twice as much as quoted by Orbitz!) without confirming or asking us. We called, requesting to get it removed (since our car insurance covers rental cars) but they refused and Orbitz said there was nothing they could do.

If I could give ZERO stars I would If I could give ZERO stars I would. He first gave me an unsafe Hyundai sonata with a flat tire (air pressure of 14!). we turned around to get our car changed but inconveniently he went for his lunch break. No one in the hotel had his contact info or ANYONES info for that matter. So we wasted 40 mins waiting around and lost all our activity reservations. Eventually some woman came and upgraded us to a Hyundai Tuscan and when we got in the car the gas was less than half tank full! And in the end they CHARGED us an additional $162 thinking we did not fill it up. Good thing I took pictures of both the flat tire and empty gas tank so they can’t scam us. DO NOT RENT FROM ADVANTAGE.

It's a horrible experience!! It's a horrible experience!!! We rented the car in Las Vegas and drove to Arizona and Utah to visit national parks. Not to mention that it's old model and DIESEL only (more expensive for gas and inconvenient), the heater in the car is not working! We were driving in snow condition without heater. I had to wear down jacket, hat, mask and gloves in the car to keep myself warm. It was 20 degree outside and probably the same in the car. Couldn't feel my legs after one hour driving. Worst car rental experience I've ever had!

SLC, UT... good service Our service with Advantage was very good. The problem comes when using an online booking service. We were unfortunate to have used carrental8.com Advantage employees were friendly and helpful. Our car was new. They charged us only for the time we had the vehicle. However we were left feeling violated by carrental8.com Later we learned by our own research it would have been cheaper to reserve directly with Advantage. We pre-purchased our fuel at the rental counter, cheaper than local gas prices. Brought the car back on fumes without any additional cost. We will never reserve with another online 3rd party booking agency again. Thanks for the great service Advantage, we will do business again.

Incompetence at its best! I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested. It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever. We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.