Would not recommend - scam Would not recommend at all. Money is taken from the account within 24 hours, but as you request information- like tracking, you are given crumbs…. Delay is trucking. Eventually all my calls sit in a que and go unanswered for 30+ min. Tried getting to speak to a manager, without success. A file has been claimed for fraud against this company with my banking institution.

The "core charge" is not going to be refunded. I ordered a used engine and paid in full including the "so -called" core charge. After a month of calling and checking to see when the the engine would be shipped, they replied another week. So finally it shipped and another week later it finally showed. After the engine was installed, we started trying to get a return address for the core to be sent to. After another month of calls to them, they stopped taking my calls and apparently the "core charge " is part of the price of the engine. I would like to sue them on principal if nothing else, they suck!! Don't buy anything from them, they are crooked!

Complete scam company Complete scam company, scam 3rd party buyer and scam transport company. We ordered an engine that the transport company "lost" for 2 weeks. E&TW still took our money the day we ordered the engine. No one could give an answer, no tracking, customer service is non existent. When I finally requested to speak to a supervisor, the rep told didn't have one. Didn't have a boss either. Once the engine was found, the transport company had it sitting in Salt Lake City for 5 days, with no explanation of why. Once we received the engine, it was an absolute piece of junk. Unusable. We filed a credit card fraud claim which resulted in the owner of the transport company screaming at me, how dare I file a claim. Took 2 weeks to finally have the piece of junk removed from our property. DO NOT ORDER FROM THIS COMPANY!

Company not willing to correct their wrong I placed an order on 12/29/23 and needed to contact CS to update the delivery address. I did so within minutes of placing my order. Received an email with the the correct shipping address and I confirmed the accuracy. I assumed that everything was corrected. On 1/10/24, the BOL was sent to the shipping company and the transmission was delivered. Unfortunately, to the wrong address, states away. I contact CS and get the run around. I am told I can pay for them to pick it up and reship it (shipping is free initially) or I can return it minus a 25% restocking fee and 2 freights. I should not have to pay for their mistake. They have no interest in correcting their error and the person I am communicating with the Shipping/Tracking Manager. His email responses are unclear, not pertinent and non helpful. My company has ordered 5 transmissions in the last 2 months and this is the only one with an issue and the lack of interest in fixing their wrong is astounding.

*BAD ENGINE* Poor customer service Bought an engine. My mechanic had a motorcycle accident then dealt with covid before getting the opportunity to install the engine. Upon engine installation, when he turned the crank by hand he noticed the engine would not turn. After further evaluation and taking pics inside cylinder found the engine timing is off and the pistons are hitting the valves. These folks refuse to talk to me or my mechanic. Very poor customer service. I will not be using them any longer and this is the 3rd engine I have bought from them