Company not willing to correct their wrong I placed an order on 12/29/23 and needed to contact CS to update the delivery address. I did so within minutes of placing my order. Received an email with the the correct shipping address and I confirmed the accuracy. I assumed that everything was corrected. On 1/10/24, the BOL was sent to the shipping company and the transmission was delivered. Unfortunately, to the wrong address, states away. I contact CS and get the run around. I am told I can pay for them to pick it up and reship it (shipping is free initially) or I can return it minus a 25% restocking fee and 2 freights. I should not have to pay for their mistake. They have no interest in correcting their error and the person I am communicating with the Shipping/Tracking Manager. His email responses are unclear, not pertinent and non helpful. My company has ordered 5 transmissions in the last 2 months and this is the only one with an issue and the lack of interest in fixing their wrong is astounding.

Would not recommend - scam Would not recommend at all. Money is taken from the account within 24 hours, but as you request information- like tracking, you are given crumbs…. Delay is trucking. Eventually all my calls sit in a que and go unanswered for 30+ min. Tried getting to speak to a manager, without success. A file has been claimed for fraud against this company with my banking institution.

Bad transmission I purchased a transmission less than a year ago for my 2013 nissan sentra and as of now still falls under the 1 yr warranty. The transmission was a piece of junk. The vehicle ran fine for 2 weeks and broke down. After replacing a few parts and seeing the same problem with the vehicle jerking and pulling when accelerating finally decided to drove it to a transmission shop where I was told the transmission was bad. I been trying to contact this company's claim department and Kimberly Pones appears to be playing games with me and not wanting to do anything to help out. I requested to talk to her superiors and 2 seconds later the phone hang up. I have tried several times now and she still playing games. At this point I believe this company scammed me. Any advice? I also searched google and there appears to be a legal case from years ago against this company with others. I am trying to get a least half my money back. Any advice helps tremendously. Thanks.

This people are NOT legit ,plain and… This people are NOT legit ,plain and simple!!! the are running a company that does 20 percent legit business so they can manage to stay on the website and NOT to get cancelled and 80 percent SCAM ,do yourself a favor and order from somebody else .the warranty wont work and refund is non existing .

1st the price was reduced $100 and then… 1st the price was reduced $100 and then there was another $100 added to the core charge. That got cleared up and when I was apprised there would be an additional $150 for delivery, I chose to cancel the order. The item was never taken out of stock, not shipped. Yet they deducted $333.50 from my refund. Now I fear that they may use my credit card for their use illegally. Does this mean I need to change my card? I fear that. There should be legal actions available to protect me from this type of customer treatment.