Brian Schaefer
GBGreat bike, difficult to communicate Very slow and limited communication after purchasing a bike. There were no instructions provided for assembling the bike, so I reached out with a few minor questions. Most of them I was able to figure out eventually by researching online, but I still would have appreciated a quick response. The seller promises a 24 hour response time, which they did not meet. They did eventually get back to me, only partially answering one of the questions. A bigger concern was about the cleanliness of the drivetrain, specifically the jockey wheels. I bought the bike "certified pre-owned," and the sale page suggested that the drivetrain would be inspected and cleaned. The jockey wheels had a significant amount of grime buildup. I removed most of it fairly easily with a flathead screwdriver, but this really should have been taken care of by the seller as promised. The condition of the bike otherwise was as expected from the online posting. The bike was safely packed and arrived promptly.
RC
GBDelivered Fast High Quality Service, Twice! You guys are solid. Best thing is your turn-around from "ordered" to "shipped" is outstanding. A lot of small outfits can take more than a couple of business days between printing shipping labels and actually getting the order into the hands of the shipping company. Also, I don't know how you guys seem to have a surplus of SRAM Force AXS 10-33 cassettes, but thank you. They are really hard to find and when I find them they are marked up to nearly $200. Classy that you guys are selling at MSRP.
David Frank
GBUsed parts sold as new One of the parts that was sold to me as new was clearly not new. It was scratched and had dirt and better than the grease. I attempted to reach out to the company to ask about this and what they had to offer to make it right and they never responded to my emails.
Dieter Motz
GB# One Shop Quick shipping. Bike was exactly as described. The absolute best 🤩 Packaging I've ever seen! This shop is #1 in my book
H Orlandella
GBPerfect all around. The bike was tuned perfectly; no post-delivery shifter or brake adjustments were necessary, and the wheels were true. Also the delivery was so quick that it arrived before I was ready to ride it. I'd recommend this shop to anyone.