Great starter ebike for most part I really enjoy the bikes. I wish the handle bar could extend up so you aren't leaning forward so much, but I understand now that I probably would have to order a different style. It's fine for me, but my wife would like to be more upright. The reason for 3 stars and not more is because after the first 8 mile trip, the push button shifter on the right side of the handle bar is not working right. You can still move it with your thumb, but the push button part is not working. Also the front brakes on one bike are constantly rubbing. If you lift front tire off the ground and spin it, the tire stops before 2 revolutions because of the brake not being in the correct position. Hopefully I can look up some YouTube and figure out how to adjust it but there's no adjustments in the instruction manual. After our 3rd ride, the front tire of my wife's bike is now flat. Mine is not flat and they are identical, so maybe she just was unfortunate. All in all they are fun to use and love that we can go on extended rides without worrying about her knee injury flaring up the next day. Since returning the bikes is not really an option once you open the package unless there is some major quality issue, we will be using these bikes for hopefully many years. I had originally thought I might purchase extra batteries to double the range, but after realizing the price of the battery was more than half the price of the whole bike I dismissed that thought. If I could do it over I might get a different style for my wife that's a little more comfortable for her but this is going to end up working out for now. They come packed really securely and assembly is pretty easy. Also a big reason I purchased was due to free shipping. Lots of nice ebikes out there, but I'm not gonna buy a similar priced bike from somewhere else just to pay $150 and up to ship it.

The company was prompt about keeping… The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.

Knees in the wind. Love the bikes. And great customer support.

Giving thanks it was a good bike and… Giving thanks it was a good bike and fast delivery

I contacted Vivi after my purchase when… I contacted Vivi after my purchase when the completely assembled product, my wife’s Christmas present, did not even come close to operating as advertised. I was told that I would be refunded some of my purchase price, and after a long time never heard from your company again, until now. I am very dissatisfied with this bike, like I said, performs way below the advertised specifications. In no way would I ever do business with this company in the future, not just because the bike doesn’t work, but due to the entire attitude of your staff and failure to follow up. After receiving a response from a Vivi representative, it was the same story on a different day. Vivi still refuses to reimburse me for the product, which is literally junk, and not even a mention of what I was told about a partial refund when I first brought the problem to their attention. I would not recommend this company to anyone especially a family member or friend. I was told that I would have to repackage, in the original container, and ship the bike at my expense. The packaging couldn’t have been reused in any world, and the cost was north of the price I paid originally which the response was simply, it’s not Vivi’s problem. Needless to say, the company is not honest and in no way reputable