Battery mount on the fat tire bike is…junk! Battery mount on the fat tire bike is the worst thing ever! It broke apart and the 3 mounting screws are a joke for such a heavy battery. Bike is dead because it looks like the motor controller smoked and now have an error 30 code. Also you have to get parts from china with a 20-30 day delivery!!

Great bike for price Very fast delivery and customer service was very helpful very pleased with my bikes

Vivi Continues to Deliver I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more. Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys. These guys are really good. Buy a bike from these guys.

Got my bike in a very timely matter Got my bike in a very timely matter. I love it but do wish there was an extended warranty.

The company was prompt about keeping… The company was prompt about keeping you up to date on your order .I got the order pretty fast . I only have one complaint , it would be that the video for installation could be a little better. But over all the experience with this purchase was great and the item is packaged well.