The entire process from purchase thru… The entire process from purchase thru delivery was Excellent...Our 2nd Vivi bike Love 💗 these Bikes

Fast shipping Fast shipping, well packed, arrived in very good condition, all assembly tools included. Rear derailleur adjustment should be checked.

Battery mount on the fat tire bike is…junk! Battery mount on the fat tire bike is the worst thing ever! It broke apart and the 3 mounting screws are a joke for such a heavy battery. Bike is dead because it looks like the motor controller smoked and now have an error 30 code. Also you have to get parts from china with a 20-30 day delivery!!

Vivi Continues to Deliver I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more. Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys. These guys are really good. Buy a bike from these guys.

I received what I ordered but the… I received what I ordered but the problem is the time to get it took 2 weeks. You should offer it through Amazon so I have the option to get it faster at a lower shipping price.