Great starter ebike for most part I really enjoy the bikes. I wish the handle bar could extend up so you aren't leaning forward so much, but I understand now that I probably would have to order a different style. It's fine for me, but my wife would like to be more upright. The reason for 3 stars and not more is because after the first 8 mile trip, the push button shifter on the right side of the handle bar is not working right. You can still move it with your thumb, but the push button part is not working. Also the front brakes on one bike are constantly rubbing. If you lift front tire off the ground and spin it, the tire stops before 2 revolutions because of the brake not being in the correct position. Hopefully I can look up some YouTube and figure out how to adjust it but there's no adjustments in the instruction manual. After our 3rd ride, the front tire of my wife's bike is now flat. Mine is not flat and they are identical, so maybe she just was unfortunate. All in all they are fun to use and love that we can go on extended rides without worrying about her knee injury flaring up the next day. Since returning the bikes is not really an option once you open the package unless there is some major quality issue, we will be using these bikes for hopefully many years. I had originally thought I might purchase extra batteries to double the range, but after realizing the price of the battery was more than half the price of the whole bike I dismissed that thought. If I could do it over I might get a different style for my wife that's a little more comfortable for her but this is going to end up working out for now. They come packed really securely and assembly is pretty easy. Also a big reason I purchased was due to free shipping. Lots of nice ebikes out there, but I'm not gonna buy a similar priced bike from somewhere else just to pay $150 and up to ship it.

I contacted Vivi after my purchase when… I contacted Vivi after my purchase when the completely assembled product, my wife’s Christmas present, did not even come close to operating as advertised. I was told that I would be refunded some of my purchase price, and after a long time never heard from your company again, until now. I am very dissatisfied with this bike, like I said, performs way below the advertised specifications. In no way would I ever do business with this company in the future, not just because the bike doesn’t work, but due to the entire attitude of your staff and failure to follow up. After receiving a response from a Vivi representative, it was the same story on a different day. Vivi still refuses to reimburse me for the product, which is literally junk, and not even a mention of what I was told about a partial refund when I first brought the problem to their attention. I would not recommend this company to anyone especially a family member or friend. I was told that I would have to repackage, in the original container, and ship the bike at my expense. The packaging couldn’t have been reused in any world, and the cost was north of the price I paid originally which the response was simply, it’s not Vivi’s problem. Needless to say, the company is not honest and in no way reputable

Vivi Continues to Deliver I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more. Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys. These guys are really good. Buy a bike from these guys.

I had to pay for what should be a… I had to pay for what should be a warranty Item. I got my M026TGB bike Sept 6 2023 , by January 2023 my headlight went out, and the replacement would not turn off so Vivi Told me I needed a new Brushless motor controller and to purchase it on the website period, on a bike 6 months old.

The entire process from purchase thru… The entire process from purchase thru delivery was Excellent...Our 2nd Vivi bike Love 💗 these Bikes