I ordered a replacement display for my… I ordered a replacement display for my tank roll. The first display that was delivered was unfortunately also defective. After contacting support, a new display was sent to me. It works now. I had to wait a few weeks for the display because Eleglide didn't have the spare part in stock. But now I'm happy. My e-bike is working perfectly again.

Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.

Good value for the price Quick delivery, good packaging, quality of the components of the bike is good, but needs some adjustment. Brakes could be better, and there‘s no rear light in the package although there‘s a front one. Driving with the M1 Plus feels a little bit different to riding other e-bikes since the motor supports you until a specific speed which is chosen by one of the 5 support levels. It doesn‘t matter how heavy you hit the pedals, you just have to „touch“ them and the motor will speed you up to the chosen speed. I need to get used to this behaviour, but besides that I‘m really happy with it.

Refunded work I had a problem with the electric sensor in the pedal assist and the customer service was willing to help me. I went to a repair store in my country and when my bike was ready i send them the proof of work and they refund me all the work!

Deeply Disappointed with Eleglide M1 - A Regrettable Purchase Bought an Eleglide M1 and it's been nothing but a nightmare! Only 2 months in and the display goes kaput, then the pedal assist joins the dead. What's the point if it doesn't even do what it's supposed to? This isn't what I signed up for. I'm beyond frustrated. I didn't shell out my hard-earned money for a glorified paperweight. It's unacceptable and I demand a refund or compensation. Selling a product this unreliable is a joke. Fix your mess, Eleglide. Buyers, consider yourselves warned. Steer clear unless you want to throw your money away.