I ordered a replacement display for my… I ordered a replacement display for my tank roll. The first display that was delivered was unfortunately also defective. After contacting support, a new display was sent to me. It works now. I had to wait a few weeks for the display because Eleglide didn't have the spare part in stock. But now I'm happy. My e-bike is working perfectly again.

Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.

Refund I ordered the: Electric Mountain Bike M1 Plus（with APP), which they later told me was out of stock, so i issued a refund, and they told me they would help with the refund. I asked if theres a number i can call to help with the refund, and get hit with a auto-reply message telling me they are on holiday, when i just got an email from them a day before?? Its been 3 days and no answer still, really disappointed, hopefully i get the 1000$ back soon. Update: Got the money back

Excellent bikes giving us pleasure in… Excellent bikes giving us pleasure in our rides. Unbeatable value for money, availability of spare parts and accessories. Very good after-sales service. I recommend ELEGLIDE to my friends.

Deeply Disappointed with Eleglide M1 - A Regrettable Purchase Bought an Eleglide M1 and it's been nothing but a nightmare! Only 2 months in and the display goes kaput, then the pedal assist joins the dead. What's the point if it doesn't even do what it's supposed to? This isn't what I signed up for. I'm beyond frustrated. I didn't shell out my hard-earned money for a glorified paperweight. It's unacceptable and I demand a refund or compensation. Selling a product this unreliable is a joke. Fix your mess, Eleglide. Buyers, consider yourselves warned. Steer clear unless you want to throw your money away.