I have reached you many times regarding… I have reached you many times regarding the same issue. The faulty bike I have bought has a chronic issue. Issue is persist after many many Problems that I was experiencing a year and a half ago was solved temporarily by you for this faulty product that I have been sold. The brain inside of the hub, pedal support and the battery have been replaced. The issue now is, pedal support doesn't work at all so I won't be able to use the bike, again. Plus the battery is dead too, again. From now on I do expect to be offered a permanent solution otherwise I will be seeking legal advice to see my options for being treated unfairly from your company.

Awful service The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

dreadful customer service the bike is ok (heavy and difficult to turn, but so much cheaper than the competition you can overlook that) but the customer services is AWFUL. you either get 0 responses for 2 weeks or 4 different agents all email you on the same day. responses are inadequate and every time you email you open a brand new ticket and have to go through the entire rigmarole with a brand new person. i've been waiting for an accessories refund for 3 months. i would say - avoid.

First ebike I bought a Rad runner 2 which is my first ebike so I can't compare it to anything else but I am glad I did. The price was just over £800 delivered which is great and the bike is a solid well built bike which after watching the instruction online to build and set the bike up was quiet easy. After using it for a few weeks now it rides well after getting used to the weight and I have had a few people asking me about it and saying it looks good.

What a bunch of cowards What a bunch of cowards! They advertise a sale of their bikes but fail to say that the company is pulling out of Europe altogether. The email addresses no longer work and the website has been closed - and to Hell with their customers. American commerce at its very worst.