Jared at Ultra Ebikes has always… Jared at Ultra Ebikes has always responded to my calls and texts. My bike was on backorder for about 2 months but he called 2 or 3 times to keep me in the loop. My bike arrived in great condition and I’m very pleased.

Nice bike,came fully assembled except… Nice bike,came fully assembled except for the pedals which took a minute to install(wrench includedBike was surprisingly light.battery charged full in a few hours.seat and handlebars adjusted easily.bike rode smooth ,my only regret is that I did not buy it sooner

After six months of research I found… After six months of research I found Ultra E-bikes had the best price. Took a week and a half to get the bike and I really can’t complain about that given all the current shipping & logistical challenges going on. Only reason I’m not giving them five stars is that I’m holding out to see if I need them to help out if there are problems with the bike (only had one day so far).

Product was just as described we needed… Product was just as described we needed an xtra large case for our folding mountain bikes that have fat tires and was having problems locating a case that would accommodate them. Case is quality made and bikes fit perfectly!

I didn’t get the color that I picked I didn’t get the color that I picked. If it wasn’t in stock I should’ve gotten and email or something regarding to the color that I pick was not in stock at the time. What a waste of money for something that you wanted but don’t get it. These are expensive. But overall the bike is good it was just that little situation that I was kinda upset about when I opened the box.