Excellent customer service! Excellent customer service!! Ultra E bikes is the place to go for quality and selection. Highly recommend

E bike review I love this bike. I use it to travel to and from work. Highly recommend to anyone thinking of purchasing one. Great gas saver!!! Lol it’s electric.

Nice bike,came fully assembled except… Nice bike,came fully assembled except for the pedals which took a minute to install(wrench includedBike was surprisingly light.battery charged full in a few hours.seat and handlebars adjusted easily.bike rode smooth ,my only regret is that I did not buy it sooner

The Anti-Ultra E-Bike Received the product with a broken battery, malfunctioning gears, a broken hand throttle, and a scratched screen. The screen is not a big deal. However, you could have assumed it would come unscratched and/or with a protective layer installed. Pertaining to the battery, I had to duct tape it to the bike in order to hold it in place. They offered me $20 dollars as a comp for the defective battery, that was delivered that way. Further, I hit 150 miles on the bike and the battery life is virtually non-existent. Within a mile maybe two, the batter meter will drop to 2 bars and then jumps around from there. The first week I did get about 25-29 miles per charge. With that in mind, you would think at 150 miles of use, I would have charged the bike no more than 6 times. i.e. 150/6 is 25. I've had to charge this bike at least 15 times to reach 150 miles. Recharge time is unknown; at times it takes 6-8 hours other times it takes 1 hour. With the battery aspect in mind, this bike will soon be a $1000+ bicycle that doesn't perform at that level. i.e. shocks, rims, gears, crank, brakes. Note: the weight of the bike is around 50 lbs. Replacement batteries are over $350... and there is much resistance, so much so, you wouldn't be able to ride the bike "normally" without a battery. If you wanted an exercise bike with resistance; this is the exact bike you would want to buy. For the gears, I was sent a "How-to" to adjust the gears and although they are not working a 100% (I have 6 instead of 7 gears) I can still use the bike. The throttle is still broken and I have not heard anything back from the company for about 2.5 - 3 weeks. Note: I had purchased the extended warranty Note: I did have a flat tire in the first week. They did send me a new tube about a week later since I had multiple concerns upon receipt of the bike. Note: I've only had this bike for a little over a month. Expect to buy 4-6 batteries per year, on the low end, if you use this bike daily. Keep this in mind: 4 x $350 = $1400 and the bike is listed for $999... EDIT: I'm now getting less than 7 miles per charge. I still haven't heard from support about the damaged or defective parts.

Excellent Service They have great prices and the customer service is excellent.