Quick response Quick response, and when I wasn’t sure why my bike wasn’t shipping, they physically called me. They reassured me that, it would be on the way very soon. 2 days later I got my bike.

Best service and support. Let me just start by saying how much I love this bike. I ordered the Rattan LM500. First I forgot to include the free lock that cam with my purchase. I contacted Ultre Ebikes, through the chat feature on their website. The girl who helped me was very understanding and corrected my order in record time. The next issue I had was with the shipping address. I had the bike shipped to my bosses house, but did not no that he would be out of town when the bike was scheduled to arrive. So I contacted Ultra Ebikes by chat late at night and left a message explaining the problem. Now I dont know if Jared owns the business or not but acts as if he does. He called me by phone the very next day. I was presently surprised by this. Jared contacted FedEx and rerouted the bike to the FedEx store close to my house. Very friendly and helpful. The third and most recent problem I had was flare tire. Instead of going through the whole story, let's just say through fault of my own, I lost special lock washer for the rear wheel. Looked all over my city trying to find one, to no avail. Contacted Ultra Ebikes once again and was connected with Jared. He contacted the manufacturer and got the parts ordered for me at no cost. Even though the list part was my fault. Much appreciation and praise for customer service and support. Probably the best buying experience I have ever had. If I cou give the ten stars instead of five I would. I highly recommend if you are going to purchase an ebike, this is the company to go through. Jared your awesome. Keep doing what your doing.

The Anti-Ultra E-Bike Received the product with a broken battery, malfunctioning gears, a broken hand throttle, and a scratched screen. The screen is not a big deal. However, you could have assumed it would come unscratched and/or with a protective layer installed. Pertaining to the battery, I had to duct tape it to the bike in order to hold it in place. They offered me $20 dollars as a comp for the defective battery, that was delivered that way. Further, I hit 150 miles on the bike and the battery life is virtually non-existent. Within a mile maybe two, the batter meter will drop to 2 bars and then jumps around from there. The first week I did get about 25-29 miles per charge. With that in mind, you would think at 150 miles of use, I would have charged the bike no more than 6 times. i.e. 150/6 is 25. I've had to charge this bike at least 15 times to reach 150 miles. Recharge time is unknown; at times it takes 6-8 hours other times it takes 1 hour. With the battery aspect in mind, this bike will soon be a $1000+ bicycle that doesn't perform at that level. i.e. shocks, rims, gears, crank, brakes. Note: the weight of the bike is around 50 lbs. Replacement batteries are over $350... and there is much resistance, so much so, you wouldn't be able to ride the bike "normally" without a battery. If you wanted an exercise bike with resistance; this is the exact bike you would want to buy. For the gears, I was sent a "How-to" to adjust the gears and although they are not working a 100% (I have 6 instead of 7 gears) I can still use the bike. The throttle is still broken and I have not heard anything back from the company for about 2.5 - 3 weeks. Note: I had purchased the extended warranty Note: I did have a flat tire in the first week. They did send me a new tube about a week later since I had multiple concerns upon receipt of the bike. Note: I've only had this bike for a little over a month. Expect to buy 4-6 batteries per year, on the low end, if you use this bike daily. Keep this in mind: 4 x $350 = $1400 and the bike is listed for $999... EDIT: I'm now getting less than 7 miles per charge. I still haven't heard from support about the damaged or defective parts.

Ultraebikes is an excellent company Ultraebikes is an excellent company. Gerard took the time to help with me with some questions I had with my ebike. The product is great but I think the customer service is even better. Will recommend Ultraebikes to anyone that is interested in a great product and excellent customer service. Thank you Ultraebikes!!

After six months of research I found… After six months of research I found Ultra E-bikes had the best price. Took a week and a half to get the bike and I really can’t complain about that given all the current shipping & logistical challenges going on. Only reason I’m not giving them five stars is that I’m holding out to see if I need them to help out if there are problems with the bike (only had one day so far).