Hi I got a problem with my e-,bike Hi I got a problem with my e-,bike . The box was damaged and bike parts too. They did everyting to satified me and responding on every mail I sent . I recommend they support. But do not agree with everything they suggest and you will get great deal when you negociate.

Disappointing Experience Ordered a bike, got delivered to the wrong address. Despite repeatedly asking them to correct it, they didn´t do anything, saying "it's DHL's fault, we did what we could". The product got returned back by DHL to the sender, and it took me almost a month to get a refund. First they had to make sure the bike is actually back to the warehouse (despite DHL explicitly telling them so), then there was some sort of Chinese 4 day festival, then the warehouse was on holiday, and after a huge amount of back & forth on Whatsapp, they finally made the refund.

I did not recieve my order and no refund after all Poor service and poor delivery options, i ordered a cycle in UK and they mentioned the ordered is fullfilled in there website. After a while they said the delivery partner (XDP express) got lost with the order and cant deliver. Overall experience- i did not recieve any product ,got scammed and lost almost 843 GBP.

AVOID SAMEBIKE I received the bike but a speed is not working. IMPOSSIBLE to contact the customer service, they do not reply back!

I own a few Samebike bikes I own a few Samebike bikes. The My275,LO26II and the XWP 10. All Bikes are different in usability. LO26 ist best Offroad experience. The MY 275 ist my allround Trekking Bike. And the XWP 10 ist my citybike also for driving to work. Generally the samebikes offers the best value for the price in the market. The Bikes are well made and stable. Never had any issues. The shipping ist fast and the customer support is brilliant. For me samebike ist the best choice.