Scam/company steals money Did not recieve everything with bike, notified the company, they said they would send missing parts, and never sent them. And are now refusing to return the brand new bike, and told me only way they will accept return is in original box and they would deduct about 1000$ in order to return the 1300$ item. when I asked for a prepaid return label and said they could take the shipping amount out of my refund, but a since when is shipping over a thousand dollars? See picture of email. They don’t honor their product, my advice? buy somewhere else! Save yourself the hassle.

Frame cracked at stem riding really… Frame cracked at stem riding really mild trails near my home is the ace actually trail capable. The company allready has sent me a frame. Nervous weather or not to upgrade to an ace i dont know that it is capable of trails above mild. What kind of trails are you guys riding on the Ace bike the trails im used to have unavoidable areas where you are coming off the ground weather you plan on it or not.

Eahora scammers While the bike itself is somewhat nice it lacks support from the manufacture. I would suggest to anyone buying anything from eahora that you should not trust them to support their own warranty. They continue to refuse assistsnce on their products. I purchased one from Ebike market place and received it damaged and the MCO improperly filled out. Its going on 4 months now to get the parts to repair the bike as well as a properly filled out MCO. The warranty will run out before i even get a chance to ride it. If you plan on riding it on the road dont waste your time.

Incredible bike Incredible bike, fast, durable, definitely has greater than 100 mile range. It is heavy but if you live in a windy area, the 20 inch tires give it a lower profile and it feels more stable. The original saddle is good but I'm 126 lbs so I upgraded the saddle for a wider and a little softer feel. This bike is addictive, it performs nicely over many surfaces, it's probably too heavy for extreme single-track .

Damn Good Bike, Responsive Customer Service I purchased the AM200 2023, and could not be happier! Best full suspension e-bike for the money. The power and responsiveness of the controller and motor exceeded my expectations. The 20ah battery hasn’t let me down yet, providing all day riding in the Rocky Mountains. Very helpful customer service, albeit that there is a time delay for a response due to location.