Terrible Customer Service - Great Bike Asphalt ST arrived with bent rear rack. Emailed pics & no response. Called & got tech support to view the pics & they agreed that it was damaged at the manufacturer before it was placed in the box. Shipping label created in 2 days, but the replacement rack was never handed over to the shipper. After many unanswered emails, called customer support who assured that it was on the way; it was a lie. Called 2 days later when tracking showed no progress; more lies. Finally after 3 weeks of unanswered emails & phone calls & lies, emailed ultimatum: ship replacement rack now or deal with the FTC for warranty violation. Emailed answered immediately & it was shipped within hours. Don't know if this is incompetence or stupidity or both? Spend the extra money & buy from a bike shop dealer. Don't buy direct.

YOU ONLY HAVE 5 DAYS TO REPORT SHIPPING… YOU ONLY HAVE 5 DAYS TO REPORT SHIPPING DAMAGE. OPEN THAT BOX WHEN IT ARRIVES. YOUR WELCOME Customer service questionable at best. Mesa Lite ST. Bike arrived with shipping damage most could be overlooked except the display with the broken bracket. Emailed pics immediately after opening box. Rep answered and said would send me bracket and she did but it was lost in shipping. Called and asked to have reshipped and they did. Then bracket arrived and it was a 2 inch piece that was not at all what was broken. When I called today I was told shipping damage must be reported in 5 days and pics I sent were sent on day 8. So they would not replace the display. This is 2 months later. Also 2 months later we are still waiting for the free black Friday items that were promised with our order. Currently being told label was created and items never shipped. They are suppose to be creating a new order and sending those items now. We will see. Love the bikes and the bike rack to haul them. Seat isn't very comfortable you will want to upgrade that with your order.

No customer service/ no warranty After 5 months of use, the bike doesn’t work anymore, the battery is good but I can’t power up the bike. I been trying to reach mokwheel for 5 weeks and with no success. My emails got no reply, my phone calls were ignored. Maybe smoke signals could work….but California is far away. Save your money and buy something else.

2 year warranty? more like 2 minutes bad handlebar hardware, 1 part and its proprietary, which means its unavailable anywhere else but the manufacturer phone number is useless, 20 min on hold then they disconnected and I received a text to use email, which i already tried, 1 response and then nothing. figured I would buy from a somewhat local dealer (California, although bike shipped from east coast port, regardless) suggestion: call the phone number or email with a made up problem and see if they respond, if not DONT BUY FROM THEM

Any review above 1 star is written by… Any review above 1 star is written by someone who works for this terrible company. I cancelled my order 3 hrs after placing as my wife didn’t want the e-bikes I ordered. The company ignored my cancellation 100% and shipped out the bikes and has completely ignored all my emails and there is no one who answers phones or calls you back after you leave them a message. Complete scam of a company BEWARE!!! I have been trying to reach them at least 8x per day leaving voice mails with my phone # and emails with my phone #. They simply will not get back in touch with me and one of the bikes got delivered today. (Left outside in the pouring rain to top it off) How is this allowed? Please do not order anything from this e-bike company ever!!!