Good experience with Basalt and Basalt ST purchaasee Have had bikes for a few months now. Both are fun to ride. My wife's ST had a bad shifter when we got it. After a few emails with customer support we got a replacement from MOKWHEEL about two weeks later which I installed. I also had to contact them about some accessories that were missing from the free package of stuff they sent us. They promptly apoligized and sent the missing items.

Any review above 1 star is written by… Any review above 1 star is written by someone who works for this terrible company. I cancelled my order 3 hrs after placing as my wife didn’t want the e-bikes I ordered. The company ignored my cancellation 100% and shipped out the bikes and has completely ignored all my emails and there is no one who answers phones or calls you back after you leave them a message. Complete scam of a company BEWARE!!! I have been trying to reach them at least 8x per day leaving voice mails with my phone # and emails with my phone #. They simply will not get back in touch with me and one of the bikes got delivered today. (Left outside in the pouring rain to top it off) How is this allowed? Please do not order anything from this e-bike company ever!!!

2 year warranty? more like 2 minutes bad handlebar hardware, 1 part and its proprietary, which means its unavailable anywhere else but the manufacturer phone number is useless, 20 min on hold then they disconnected and I received a text to use email, which i already tried, 1 response and then nothing. figured I would buy from a somewhat local dealer (California, although bike shipped from east coast port, regardless) suggestion: call the phone number or email with a made up problem and see if they respond, if not DONT BUY FROM THEM

Customer service stinks When went to use my front brake after assembly the mineral oil dripped out all over my wheel etc. I went to a local bike shop to get it fixed. Without ever seeing the bike I told them what was wrong and they gave me a quote of 38.00 to bleed the line and replace the brake pads. I sent that to Mokwheel. The final bill came in at 54.00 and Mokwheel refuses to pay the 54.00,only the 38.00. So for 16 bucks their supposed world class service is completely devoid of any integrity or honor.

This is the absolute worst customer… This is the absolute worst customer service of any company I have ever purchased from. Good luck getting a response or a warranty issue covered. Do yourself a favor and find a reputable company that answers the phone or responds to emails.