Fault rectified promptly on nearly new car. Calvin was really good to deal with on the sales side, not too pushy and very pleasant. But the star of the show was Rob in Service when I had to take the car back after 2 days as it was making a strange (but hard to hear) noise. Rob got a Technician to look at it immediately to identify the offending part, then placed a priority order for a replacement and got it fitted 3 working days later. As a Kia Approved Used vehicle the fault should have been identified by Kia, not Tates. Anyway, prompt action by Rob saved the day!

Always a pleasure We attened the vip event back in June. Calvin was amazing every step of the way from showing us round the cars, ordering and collection/handover. Calvin kept us upto date with the build and when to expected the delivery of our new car which was much earlier than expected. We have been customers of Tates Kia in Pyecombe for several years now and have always found the staff there very Welcoming, informative, friendly and honest.

Excellent customer service provided by Mr Harry, at Tates Hyundai, Brighton Received excellent customer service from Mr Harry, at Tates Hyundai, Brighton, while purchasing hyundai ioniq 5 premium. As i travelled from London to Brighton to collect the car, Mr Harry also made sure the car was fully charged. Many thanks to Mr Harry! Highly Recommended

Excellent Very helpful, professional and kind salesman. Took care finding right car for me. Max was efficient and patient. My third car from Tates and I always exceptional service from the sales team.

Can't take criticism and blacklist you for it Normally I give 5 stars for service, have done for years however on the last occasion the service was so poor I rated Tate's 1 star ( on Trustpilot for all to read) ). We want criticism good or bad your led to believe. Today I contacted Tate's as my car is due for a service and MOT. I was told in no uncertain terms by the director that I have been blacklisted that I and my vehicles are not welcome and even though I have a pre payment plan for servicing I was told it would not be honoured and to look elsewhere. So the lesson of the story is yes they want your money are happy to take it but dare to complain and your told your banned from all Tate's dealerships. I'm sure the response will be careful thought out making me the big bad customer but 27 years as a Tate's customer tells a different story. The response from Tate's is exactly as expected nothing new there. I purchase vehicles for both work and pleasure your loss not mine