Very patient sales staff Very patient sales staff. Test drived 2 cars, coming away still not sure. Offered a follow up service to try and find the specific car ( colour and interior) we were looking for.

Buying and documentation experience The actual buying process was good, but one thing lets it down was the after sale documentation side. We had to chase them up several times to get the warranty documentation send to us, it took nearly two months to receive the paperwork. Also the sale manager did not return our calls as requested to discuss the problem, instead we got his minion taking his call which was not reassuring.

Can't take criticism and blacklist you for it Normally I give 5 stars for service, have done for years however on the last occasion the service was so poor I rated Tate's 1 star ( on Trustpilot for all to read) ). We want criticism good or bad your led to believe. Today I contacted Tate's as my car is due for a service and MOT. I was told in no uncertain terms by the director that I have been blacklisted that I and my vehicles are not welcome and even though I have a pre payment plan for servicing I was told it would not be honoured and to look elsewhere. So the lesson of the story is yes they want your money are happy to take it but dare to complain and your told your banned from all Tate's dealerships. I'm sure the response will be careful thought out making me the big bad customer but 27 years as a Tate's customer tells a different story. The response from Tate's is exactly as expected nothing new there. I purchase vehicles for both work and pleasure your loss not mine

Everyone in office so professional. Everyone in office so professional.. and very presentable.. Everything was upfront and I knew what was happening and what the results would be.

Amazing - Highly recommend Amazing. The team are always so professional and helpful. I had problems with a car I purchased from an online dealership. Tates have completed all the repairs for me and helped me every step of the way in getting my money back from the warranty company. They couldn’t have done more to help me. This wasn’t their problem to help me and they have gone above and beyond. I highly recommend this garage. I go there for all servicing and MOT. Thank you so much Larissa