My worst fear of buying online was true Everything went very smoothly until the car arrived... The paintwork was super beat-up, so many dings and scratches that weren't disclosed or visible in the online photos. One side had been keyed and the interior was also really battered. I guess I should have been suspicious of why there were no interior photos on the listing. I refused to accept the car and now I'm still waiting for my $5000 down payment to be refunded.

Buying experience was relatively good Buying experience was very good. Good communication and vehicle as described although it needed a thorough detailing. Post purchased customer service hasn’t been great. Repeated voicemails and emails go to unanswered. If you are lucky enough to get someone live on the phone when calling, they do seem relatively competent enough.

I would definitely recommend Gettacar I would definitely recommend Gettacar. They’re amazing, flawless experience, no haggling, everything is transparent. Truly a remarkable car buying experience, not going back to dealer anymore. Kudos to Terri Garcia, my customer advisor really did a great job helping me lowered my APR, the best. And Thomas, the delivery driver, he really took his time explaining and checking the car for me. Definitely buying my Honda Pilot very soon from them. Thanks for everything!!!

Better than all the rest! I would recommend Gettacar to anyone that is busy, doesn't have a car to get to a dealership, or just doesn't want to spend hours going from one place to another. I applied on a Friday and was done by end of business on Monday. I didn't have a car so this was incredibly convenient. Once the car arrived and was checked over by my son, it was in the condition promised. The customer service deserves more than 5 stars. I'm definitely spreading the word around this is the best online car buying.

Not so friendly The test drive route offered by the dealership wasn't very diverse. It would have been nice to have the opportunity to test the car on different road types