We didn't realize it was contracted by… We didn't realize it was contracted by another company. We contacted YRC. They did not make the first scheduled pick up due to a stop by highway patrol for noncompliance and it had to be rescheduled which cost us another day of hiring crane to load it. Then we requested tarps but the driver said that was not relayed to them.

We are in the process of moving our… We are in the process of moving our company and will be using 12 - 15 trailer loads to move. Overall experience has been positive but one trailer was several hours past the window that we had provided. It worked out in the end as the driver worked with us around our schedule

It is my understanding that the driver… It is my understanding that the driver contacted the delivery location 15 minutes before arrival, instead of calling after he was loaded to give them at least an hour to get help to unload. The driver had to help unload so we are being billed an extra $350. If they would have given him better notice he would have had more time to get more help & the extra charge could've been avoided. Other than that the product was handled perfectly no damage & you were able to get it off our dock & delivered in a reasonable amount of time w/ no delays

LATE, POOR SERVICE, BAD COMMUNICATION, FREIGHT ARRIVED TO CUSTOMER LATE, DELAYED TWICE. REPS WERE UNAPOLOGETIC AND LACKED COMMUNICATION SKILLS. AFTER TALKING WITH A REP WE DECIDED TO GIVE HNRY A TRY WITH A LOAD, A COMPLETE CATASTROPHE THAT COST US MONEY WITH NO RECONCILIATION FROM HNRY. THE TRUCK LOAD DIVISION FUNCTIONS JUST AS POORLY AS YRC, HOLLAND, AND THE REST OF THEIR DIVISIONS. WE WILL NOT BE USING HNRY AGAIN.

Hired a team of drivers to deliver… Hired a team of drivers to deliver overnight for arrival on a Friday, having left on a Thursday. Drivers did not show up until the following Monday and your place of business had the audacity to charge us for an overnight shipment. Absolutely unacceptable....................