Selling poor quality tools at mid range… Selling poor quality tools at mid range prices. After a failure with the tool due to it not bring fit for purpose I contacted them to have it replaced under warranty I was then told I must contact the manufacturer my self as the only sell them. After 6 weeks back and forward between them and the manufacturer the tool was returned and found to have manufacturer defects hence why it failed then the tool academy tried to bill me another 80£ for parts ontop of the 320£ I paid for the tool. What I found out fro. The manufacturer the tool academy by out of the warranty to get tools cheaper so they would be required to fit the bill hence why it was dragged out and attempted to recharge my self for parts. But it gets better. Eventually they agreed to have it repaired under warranty I was then told they don't know if it will arrive back repaired of the parts to repair it will be in the box. After it arrived repaired its still unusable due to the extreme end float on the gears its unsafe for purpose. However after another 30 odd emails to them they just point blank refuse to do anything tbe biggest problem is there selling tools to the trade who use them daily when in fact they will argue with you till there blind in the face about items they don't even know what there purpose or use is they are mearly sales people not engineers but like I say argue about things they know nothing about its actually laughable some there replies but a good laugh reading if anything. Stay well well clear spend a little more on good products they sell cheap for a reason but once cry once as the saying goes now I am left with a tool that's only use now is a door stop but a expensive one at that.

Excellent Excellent Fast delivery, great products

lies about postage lies about return postage take your business somewhere else as these will let you down. very rude to deal with

It's better not to need their… It's better not to need their assistance in case of problem. I ordered a tool 15 days ago (delivery to France), and, when complaining about the delivery time, the kind of answer I had is : "appears to be an internal issue". Such answer is very constructive, and solve your problem!! I am not sure that they care about your problem, but if they do, their efficiency is very poor...

They have good customer service and great prices with excellent delivery time If you're looking for a place to buy tools, look no further than The Tool Academy. They have good customer service and great prices with excellent delivery time. Their friendly staff will help you find the right tool for the job. The tool academy is not just an online store