Very good experience -

It's better not to need their… It's better not to need their assistance in case of problem. I ordered a tool 15 days ago (delivery to France), and, when complaining about the delivery time, the kind of answer I had is : "appears to be an internal issue". Such answer is very constructive, and solve your problem!! I am not sure that they care about your problem, but if they do, their efficiency is very poor...

Absolute joke Absolute joke. Ordered a tool from this company, the tool didn't arrive, on the royal mail track and trace website it showed as delivered but it wasnt.. my CCTV confirmed this. Contacted them and they could not care less. "Contact ebay" go away basically! It's not about the money it's the principle. They could not care less. I was going to order a few more tools and spend a lot more money, but I wont now. I'll go somewhere else. 0% customer service. I'll be sure to tell everyone I know.. not good.

Rusty tools sent Ordered Britool spanner set, the set that arrived all the spanners are rusty, emailed them and no reply. I have Britool spanners from 1979 that don't have any rust. Why do the ones from The Tool Acadamy supplied in Dec 2020 arrive covered in rust?

Excellent Excellent Fast delivery, great products