It's better not to need their… It's better not to need their assistance in case of problem. I ordered a tool 15 days ago (delivery to France), and, when complaining about the delivery time, the kind of answer I had is : "appears to be an internal issue". Such answer is very constructive, and solve your problem!! I am not sure that they care about your problem, but if they do, their efficiency is very poor...

They have good customer service and great prices with excellent delivery time If you're looking for a place to buy tools, look no further than The Tool Academy. They have good customer service and great prices with excellent delivery time. Their friendly staff will help you find the right tool for the job. The tool academy is not just an online store

What a great service I received What a great service I received. I purchased from their EBay shop because they were selling a Wera torque wrench 20% cheaper than anyone else. They posted my tool instantly and I received it next day. The tool was bubble wrapped and in mint condition. Thank you so much tool academy 😎👍

Excellent Excellent Fast delivery, great products

Ordered two Sealey car jacks Ordered two Sealey car jacks via EBay. One arrived on time, the other did not. Turns out they forgot to send it ! Damaged on arrival through no fault of the courier as outer packaging not damaged but product box very damaged. Asked for a replacement and was told to claim from the manufacturer under the warranty. Reminded them of Consumer Rights Act and was told a manager would call me back. She never did ! Trading Standards, Sealey and Courier advised. Only person who tried to make up for the incompetence of his colleagues and showed any resemblance of customer service was Kyle. Perhaps he should be the manager ?