BEWARE! Coparts assume cars belong to them before asking the owner! When Coparts came to collect my husband's car after an accident, he left a brand new front panel inside, which he had bought to repair the car from a previous accident. He showed it to the person collecting the car, and he acknowledged its presence on the back seat. My husband had intended to see whether he could pay for the part to be fitted while the other bodywork was being carried out. Unfortunately, his car was 'written off' (seriously - the damage was no more than a deep scratch!) My husband insisted he wanted his car back and purchased it as 'salvage.' When it was returned, the brand new panel which was on the back seat, had gone. Also, the button in one of the headrests had been dug out. And Coparts mysteriously has no clue where they are! This is criminal - it's out and out theft.

Big thank you and endless praise to the… Big thank you and endless praise to the Sandwich branch who have restored our faith in humanity. Copart picked up my vehicle on time and efficiently as it had been written off by a third parties insurance. Unknown to us on the collection day our kitten had crawled under the car and hidden in the car bonnet and traveled 50 miles away. Thanks to Dan Lock who found him the following day, safely captured and looked after him until we were called and collected him. Also thank you to the lovely lady who spoke with me over the phone. My partner collected our kitten and said how lovely all the staff were. Really kind decent human beings and we are truly grateful for you going the extra mile. Thank you

Excellent experience of buying a cat n… Excellent experience of buying a cat n car with next to no damage. Made some small repairs and all sorted. Looks great on the driveway and drives well. Easy to collect ourselves and car promptly brought to us on arrival. Saved a lot of money. Also had written off car collected by copart before and all went well too.

New Member with Copart ( Great experience with Joseph ) Hello I am a new member and purchased my first car on Copart January 18th.. I just wanted to let you know that Joseph provided me world class service. He was very patient and answered all my questions which I had quite a few and is a true professional and a great asset to Copart. I look forward to doing further business with Copart and encourage other Customer service agents to take his lead.

I had a good experience with Copart… I had a good experience with Copart however I can see how others wouldnt. If possible I'd advise not to let Copart take your vehicle until you fully understand the process and your options. In my case I decided to retain the vehicle and Copart were able to assess my car without taking it away (by sending images online). After receiving a fair settlement for my written off car I then paid the retention fee to Copart so I could keep my car as it was only minor damage. The retention fee wasn't much compared to what I received from the settlement which meant I received more than enough money to get my car repaired. It seems like most of the bad reviews are from people who let Copart take their vehicle.