worst customer service ever worst customer service ever. They don't care, just buying chinese scooters, traffic them just enough to not be exact copies and resell 3x the price

I bought a scooter of them for my kids… I bought a scooter of them for my kids birthday. Over one month ago, they haven't even tried to ship it. Yeah, they don't care about their customers. Once they've got my money, they did not care. They told me it would take anything between 5 to 15 working days maximum. They also told me I was getting free delivery as soon as I paid for A. They charge me for the delivery nearly 500 pounds.

The kangaroo show... So I placed an order about a month ago, and still have to got it fulfilled,I asked for self collection, and they still sent the boxes any ways, which resulted in one box being taken from my door, now get this....the other boxes which had the motors I ordered THEY WERE THE WORONG MOTORS, TIL THIS DAY I SIT AND WAIT FOR MY ORDERS. so I ordered another scooter from another company and received it already in four days, voro motors is a great place to get a fast scooter just make sure it's in stock, the past few weeks have been ok being that my customer service rep JIM BRIAN keeps me upto date with this order it's still a kangaroo show but there working on it..thanks jim

Quick customer service from Alessandro When asking about a motor error in the evening, Alessandro responded the next day and helped me quickly resolve the issue.

Great scooter, horrible customer service Great scooter. Worst customer service I’ve ever experienced across the board. It’s going to be tough purchasing another scooter from them in the future knowing how bad the service was, even though I do love my scooter. No returned calls when they say they will. Never even called during the scheduled onboarding meeting even though they sent me at least 3 text and email reminders to be ready. Shipping is way longer than the website states. Even when you can and speak with them and they say it will be going out that day, it doesn’t.