So I had a problem with the welding on… So I had a problem with the welding on the roadrunner pro. Took the scooter into the shop and ask for a full refund. voro motors took 20% out of my the amount I paid for the scooter. I don’t think that was fare because the scooter had bad welding. I think they should have gave me a full refund. And that the reason I gave them 3 stars because they gave me 80% of my money back. Would I come back to voro motors and buy another scooter maybe.

slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

I have the Kaabo Wolf Warrior 11, King, and King GTR I have the Kaabo Wolf Warrior 11, King, and soon to arrive King GTR and have been riding them since around 2020. I have 1,000+ miles on them with my son. I have had minimal mechanical problems but when I did I have called and email and been helped out quickly via both methods. I ordered the King GTR about two weeks before it shipped yesterday and the website said something like 2-5 business days to ship (I think...) so the wait has been a little longer but when I inquired Voro said that it was being inspected at the warehouse. I am not upset, its no big deal. In fact I am jacked to get my new scooter!

Jenkin was great Jenkin was great. He helped me find a creative solution to using a pre-paid American express giftcard to apply it to my purchase. Additionally, he was super helpful when I made an error on my shipping address, and he was able to solve that issue for me quickly. Overall it was a great customer experience, and I would highly recommend their service!