The kangaroo show... So I placed an order about a month ago, and still have to got it fulfilled,I asked for self collection, and they still sent the boxes any ways, which resulted in one box being taken from my door, now get this....the other boxes which had the motors I ordered THEY WERE THE WORONG MOTORS, TIL THIS DAY I SIT AND WAIT FOR MY ORDERS. so I ordered another scooter from another company and received it already in four days, voro motors is a great place to get a fast scooter just make sure it's in stock, the past few weeks have been ok being that my customer service rep JIM BRIAN keeps me upto date with this order it's still a kangaroo show but there working on it..thanks jim

Voromotors is committed to giving excellent customer service I had an issue with the scooter and Voromotors provided excellent customer service and went above and beyond to solve the problem.

slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

I bought a scooter of them for my kids… I bought a scooter of them for my kids birthday. Over one month ago, they haven't even tried to ship it. Yeah, they don't care about their customers. Once they've got my money, they did not care. They told me it would take anything between 5 to 15 working days maximum. They also told me I was getting free delivery as soon as I paid for A. They charge me for the delivery nearly 500 pounds.