worst customer service ever worst customer service ever. They don't care, just buying chinese scooters, traffic them just enough to not be exact copies and resell 3x the price

Matt rocks. A gentleman by the name of Matt made my experience a lot smoother and was very helpful to my needs.

slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

Quick customer service from Alessandro When asking about a motor error in the evening, Alessandro responded the next day and helped me quickly resolve the issue.