Amazing products Amazing products. Identity verification was irritating but was resolved in 1 day.

Do not use this company. Try every other way before this company UPDATE: THEY ARE HONESTLY TERRIBLE AT SENDING OUT YOUR PACKAGE ON TIME. THEY HAVE MORE PEOPLE ANSWERING EMAILS THAN THEY DO PACKING PRODUCTS AND SENDING THEM OUT ON TIME. WHEN THEY DO SEND IT OUT THEY IGNORE THE CUSTOMERS WISHES OF SPEEDY DELIVERY. TOOK MY MONEY FOR THE FAST DELIVERY AND PROCEEDED TO NOT SEND IT EXPEDITED TRY EVERY WAY POSSIBLE NOT TO USE THIS COMPANY They are very good at getting back to you. Whether the information is helpful or not they still in contact. I had been sent a scooter with a defective battery. They were able to help me but it took over a month to get it resolved. Always polite. Seems like they are always behind in there shipping department. Took a week and a half for them send out a part i needed. The part was listed as in stock. I literally had to harass them it feels like to get them to send it out, even with expedited shipping. But again they were finally able to resolve it. Just took forever.

slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

Great service at Voro from Alessandro...love that. Alessandro at Voro helped me get my new (awesome) scooter ready to roll. Fast turnaround, friendly, and got the job done. Love that. Thank you Alessandro and Voro. - Craig W