Quick customer service from Alessandro When asking about a motor error in the evening, Alessandro responded the next day and helped me quickly resolve the issue.

The kangaroo show... So I placed an order about a month ago, and still have to got it fulfilled,I asked for self collection, and they still sent the boxes any ways, which resulted in one box being taken from my door, now get this....the other boxes which had the motors I ordered THEY WERE THE WORONG MOTORS, TIL THIS DAY I SIT AND WAIT FOR MY ORDERS. so I ordered another scooter from another company and received it already in four days, voro motors is a great place to get a fast scooter just make sure it's in stock, the past few weeks have been ok being that my customer service rep JIM BRIAN keeps me upto date with this order it's still a kangaroo show but there working on it..thanks jim

slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

Great service at Voro from Alessandro...love that. Alessandro at Voro helped me get my new (awesome) scooter ready to roll. Fast turnaround, friendly, and got the job done. Love that. Thank you Alessandro and Voro. - Craig W