slow to respond and irelevent replies. The average responce time was about three days for each email. Much of the time, my quesitons were not anserwered at all. There seemed to be several people involved in the thread, none of which were communicating with eachother. I just asked how to disconnect my battery and now I'm told my ticket has been closed with no responce to how to handle the issue at hand. Its as if Jim hasn't even read my email. No he's asking me to review the process which is just bizarre.

Do not use this company. Try every other way before this company UPDATE: THEY ARE HONESTLY TERRIBLE AT SENDING OUT YOUR PACKAGE ON TIME. THEY HAVE MORE PEOPLE ANSWERING EMAILS THAN THEY DO PACKING PRODUCTS AND SENDING THEM OUT ON TIME. WHEN THEY DO SEND IT OUT THEY IGNORE THE CUSTOMERS WISHES OF SPEEDY DELIVERY. TOOK MY MONEY FOR THE FAST DELIVERY AND PROCEEDED TO NOT SEND IT EXPEDITED TRY EVERY WAY POSSIBLE NOT TO USE THIS COMPANY They are very good at getting back to you. Whether the information is helpful or not they still in contact. I had been sent a scooter with a defective battery. They were able to help me but it took over a month to get it resolved. Always polite. Seems like they are always behind in there shipping department. Took a week and a half for them send out a part i needed. The part was listed as in stock. I literally had to harass them it feels like to get them to send it out, even with expedited shipping. But again they were finally able to resolve it. Just took forever.

Jenkin was great Jenkin was great. He helped me find a creative solution to using a pre-paid American express giftcard to apply it to my purchase. Additionally, he was super helpful when I made an error on my shipping address, and he was able to solve that issue for me quickly. Overall it was a great customer experience, and I would highly recommend their service!

Matt rocks. A gentleman by the name of Matt made my experience a lot smoother and was very helpful to my needs.

Great scooter, horrible customer service Great scooter. Worst customer service I’ve ever experienced across the board. It’s going to be tough purchasing another scooter from them in the future knowing how bad the service was, even though I do love my scooter. No returned calls when they say they will. Never even called during the scheduled onboarding meeting even though they sent me at least 3 text and email reminders to be ready. Shipping is way longer than the website states. Even when you can and speak with them and they say it will be going out that day, it doesn’t.